If the trip is delayed for more than 60 minutes, they have the right to a 100 percent refund of the ticket price. Plus, with no Wanderu fees, you can be confident you're finding the absolute best deal. Reimbursement shall be made in monetary terms within 14 days after receipt of the compensation claim or passengers have been given the choice of (a) or (b), above, unless passengers agree to another form of refund. There shall be no entitlement to any savings or discounted prices if, due to technical problems, the system is only available again at a later point in time (e.g. 8.1 Instructions issued by driving and accompanying personnel must be obeyed. 2.3.3 It should be noted that the statutory provisions regarding cancellation rights in the case of distance contracts shall not apply as far as contracts of carriage concluded online by way of distance selling are concerned, and in the case of which the operator undertakes, upon the contracts conclusion, to perform the service at a specific time or within a stipulated time period. The child safety seats must be secured with 2-point belts and provided by the adults accompanying the small children in question. 7.3 If passengers are notified via SMS, e-mail or other written format of a delay in travel, then a claim for carriage in the event of passengers absence shall only lapse with effect from the delayed travel time specified in the SMS or e-mail. However, some coaches maintain hydraulic lifts with a maximum design load of 800 lbs. 9.2.1U.S. CUSTOMS AND BORDER PROTECTION CHECKS. After canceling your booking, a voucher will be generated. If a booking is made onboard the vehicles, the handwritten or printed receipt will be considered as proof of purchase and booking confirmation. If you are a passenger travelling in a wheelchair, please call FlixBus on +49 (0)30 300 137 300 or service@flixbus.com. The alternative transportation can be, for example, public transport, taxi or own car. 17.1 In the event of slight negligence, liability shall only be assumed except in the case of injury to life, limbs or health if essential contractual obligations are violated. In all cases, the Customer has no claim to the carriage of luggage over and above the items specified above. If individual provisions within these General Terms and Conditions of Carriage should be or become entirely or partially ineffective or void, this will, in principle, not compromise the efficacy of the contract of carriage as a whole. As a result, advanced (Internet, App or agency) purchase is recommended. re 18: In addition to these Conditions of Carriage, Federal Law No. 13.11On individual connections different luggage regulations may apply, which then will be pointed out in the booking process. Passengers can either carry out the journey with other means of transportation or continue the journey with the delayed bus, in both cases passengers will be entitled to financial compensation. up to a maximum of 2 hours. The right to cancellation in accordance with Section 4.1 remains unaffected. These animals are not required to wear muzzles. Carriage of additional luggage is paid at the ticket office of the bus stop of departure. The contract for carriage shall not be deemed to have been concluded until FlixBus has accepted the order by issuing an acceptance confirmation. You may also contact the following agencies for help: 9.3 Prior to each departure, the passenger traveling from or to an international destination is required to produce on request by the driving and service personnel an acceptable form of government issued identification which incorporates at the minimum the passengers full name and photograph. Registration by telephone via the customer service hotline 48 hours prior to travel commencement at the earliest is requested. re 3.2.1: Purchase of tickets for connections operated by FlixBus Polska sp. 8.9.4 Driving and dispatch personnel shall be authorized to exclude persons from travel if their conduct, attire, hygiene or odor creates an unreasonable risk of offense or annoyance to other passengers. The passengers name is matched against the booking list on the mobile phone of the driver or bus station staff based on the current booking situation to determine whether there is a claim to carriage. Special conditions for payment by direct debit and credit card: Purchase by direct debit; Direct debit authorization; Processing fee for return debit notes. Bookings for seat reservations for more than one person are not assigned individually, that is, there is no assignment between the seat reservations and the person booking it. If individual provisions within these General Business Terms and Conditions of Carriage should be or become entirely or partially ineffective or void, this shall, in principle, not compromise the efficacy of the contract of carriage as a whole. or by Email at service@flixbus.com. In some cases, this may take the form of motor buses operated by other companies, cars or railroad. Processing return debit notes is time-consuming and costly for FlixBus and Adyen. Connections with transfers (interconnections) are treated as one journey. Cheap Coach Travel Throughout Europe from just 11 at Flixbus. Proof is provided by showing the appropriate document that states the need for constant monitoring upon departure, for example in Italy Atteste, in France Carte dInvalidit (Besoin dAccompagnement) [Disability Card (Need for Accompaniment)]. By commissioning FlixBus and using its website, your personal data will be processed according to the provisions of the applicable data protection laws. Passengers are required to follow the break duration given by driving and service personnel during said breaks. 5.1 Passengers shall be obliged to pay an increased carriage charge in the event that they are found to be travelling on board a vehicle and have failed to book a seat on the journey in question, either in advance or upon boarding the vehicle. 3.2.3 Every passenger with a valid ticket is entitled to a seat. This does not include liability for intent. Wheelchair dimensions of 30 x 48 inches (76cm x 121cm), Mobility devices with dimensions of 30 x 30 x 48 inches (76 x 76 x 122cm).
12.2.2 In order to ensure it is possible to transport individuals with disabilities or limited mobility as well as his/her accompanying person, the passenger must inform us about his/her needs before booking. re 17.1. to 17.3, 17.6, 17.7: The statutory liability provisions shall apply. You can cancel your FlixBus US bus ticket up to 15 minutes before your trip's departure time. FlixBus offers substitute transportation if a shuttle bus is unable to wait for a delayed connecting bus in exceptional cases. 17.4 Liability and level of compensation for damage to luggage shall be limited and excluded as follows: 17.4.1 In the case of damage to luggage items resulting from an accident involving the bus, or loss of luggage items resulting from the same, the level of compensation per damage claim per passenger and luggage item shall be limited to 1,200. 6.4 The passengers name is matched with the booking list that is displayed on the cell phone of the driver or bus station staff based on the current booking situation in order to determine whether there is a claim to carriage. In the event the destination is a long distance away or no reasonable alternative connections are available, making it necessary to resume the journey the following day, passengers are offered free accommodation in a mid-range hotel. re 15: Animals and birds in cages with a solid bottom (baskets, boxes, containers, etc.) The first and last name of the passenger and, if applicable, the date of birth must be provided during the booking process. Passengers are requested to check their hand luggage to ensure all contents are there prior to the end of the journey. 10.2 Each passenger desiring transportation across any international boundary shall be responsible for obtaining all necessary travel documents and for complying with the laws of each country from, through or to which he/she desires transportation. Electronic stability control (ESP), emergency brake assistance, lane change assistance, adaptive cruise control, ambient light sensors, clearance lights and more are standard safety features on the green buses to ensure you arrive at your destination securely. This contrasts with the online mail order business. 17.3 The amount of compensation in the event of death shall be calculated in accordance with the applicable national law. Children under the age of three must travel in a child seat that can be attached with a three-point harness - this must be brought by you as Flixbus do not provide special seats for children. The booking can either be done online during the booking process or online via Manage my Booking after the ticket purchase. Seats may be reassigned without regard to race, religion, skin colour, nationality or gender. unpackaged or unprotected items which could injure passengers. To enable faster customs checks, travel luggage should be left unlocked when checked in. 2.1 There is an entitlement to carriage provided a contract of carriage has been entered into. 13.1.4 Passengers are responsible for loading their luggage. No general claim to the carriage of special luggage shall exist. Cancellation fees or rebooking charges may also apply (see 4.2.) Maximum total oxygen load on a bus may not exceed 99 lbs. 14.1.4 Passengers are responsible for loading their luggage when changing vehicles. (c.f. cellphone number). 30 November. 12.2.1 The accompanying person is entitled to travel for free if you can prove that you need to be accompanied at all times. 12.3 Cancellations and Transfers
A passenger is entitled to carry two children under the age of twelve with separate seating at a 50% discount. Hanover
6.1 Passengers are recommended to reach the departure point 15 minutes prior to travel commencement. 7.4 The passengers name is matched against the booking list on the mobile phone of the driver or bus station staff based on the current booking situation to determine whether there is a claim to carriage. Such passengers may request credits for each instance where they were denied an accessible wheelchair lift by a carrier, after providing reliable evidence. MonSun6:00 AM10:00 PM
13.7.2 We recommend that all passengers wishing to take a bicycle book the journey and bicycle spaces well in advance. For every paying adult, up to 4 children under the age of 12 travel for free. Karlsruhe (vending machine)
If there is enough space in the luggage compartment of the bus and no Special luggage has been booked yet, a Special luggage can be purchased from the bus driver. FlixCompanies reserve the right to take further measures pertaining to further civil and/or criminal proceedings. The same shall apply to passengers who compromise the safety of their fellow passengers for other reasons or significantly impair the well-being of the latter. 17.7 The limitations and exclusions of liability shall not apply to a statutory mandatory liability without fault or if a no-fault warranty has been assumed in individual cases. The Customer will be given the opportunity to prove that the reverse entry incurred lower costs or no costs at all. These can be found on the websites of the Partners. Orthopedic aids and bicycles are not regarded as special luggage. Moreover, he will only have a right of retention if and to the extent that his counter-claim is based on the same contractual relationship. In certain cases, the carriage of bicycles may only be available or permissible in suitable bags in the luggage compartment. Otherwise, the originally agreed booking conditions will apply. 13.7Bicycles:
14.1 The carriage and transport of dogs and other animals in the long-distance buses is excluded in principle. There is no minimum purchase simply use the discount on the tour you like. folding bike). This shall also apply if the passenger fails to observe objectively justified guidelines (e.g. Flix, FlixCompanies and their affiliates do not assume any responsibility for supervising a minor. Dresden
10.4 Stroller are conveyed free of charge in case a child is traveling with the passenger, 13.5. Open 24/7
13.3.1 So-called special luggage requires prior registration by passengers and confirmation that its carriage is possible. The Customer is responsible for the loading and unloading of luggage items himself.
For schools, corporate travels and excursions. The above-mentioned claim to free accommodation in a hotel or other form of lodging shall not apply if FlixBus is able to prove that the cancellation or delay was caused by adverse weather conditions or severe natural catastrophes which compromise the safe operation of the scheduled bus service. In the event that the Customer or his travel companions cause exceptionally extreme soiling in the bus, FlixBus reserves the right to charge the Customer for any expenses or damages thereby incurred. In such cases the bus drivers instructions must be followed. (General rule: ID card for citizens of European Union, Norway, and Iceland; Passport for citizens of all nationalities). For additional information regarding the rights of passengers with disabilities or limited mobility please visit https://adata.org/ada-law-regulations-and-design-standards. 12.5.1 Passengers with disabilities or limited mobility shall be entitled to transport their folding wheelchairs or walking aids in the buss luggage compartment free of charge. 12.1.2 The booking of a seat reservation will be acknowledged with reference to the booking confirmation. However, the overall dimensions of special luggage items may not exceed 95 inches (height in inches + width in inches + depth in inches) (240 cm). Passenger can carry a second piece of luggage (additional luggage) weighting up to 20 kg for a fee. 5.2 Passengers who, upon inspection, are found to have failed to make a valid booking, shall be obliged to provide their correct personal details and to identify themselves upon request. On lines within the UK: Each passenger can bring 1 hand luggage and 2 check-in pieces of luggage. Bicycles must be of a standard size without attachments and may not exceed a weight of 45 lbs. 1586 dated 1 October 2020 as amended are applicable to routes on the territory of Russia. Passengers in Wheelchairs are asked to contact FlixBus at least seven days day prior to the day of travel, as not all buses in the FlixBus fleet are equipped to accommodate travellers in wheelchairs. Complaints and claims for refund must be made in text form. Children aged 0-2 may purchase tickets directly over the counter at SGD10. 3.1 The stipulated carriage charges must be paid in return for carriage. If individual provisions within these General Business Terms and Conditions of Carriage should be or become entirely or partially ineffective or void, this shall, in principle, not compromise the efficacy of the contract of carriage as a whole. one pushchair per passenger). The advantages of booking through the app: - Your app is your. 17.6 The amount of compensation for all other property damage, which is neither accidental damage to luggage nor damage to wheelchairs or other mobility aids or assistive devices, shall be limited to 800 unless the property damage is based upon intent or gross negligence.
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