Click on Device Manager in the WinX Menu to launch the Device Manager. It has to be something related with the power saving because that's exactly what I did on Linux, and indeed the device works properly there. In the Device Manager, double-click on the Network adapters section to expand it. You also need to download and install drivers from Dell's site to get ethernet, audio and USB to work. I have kept up with all the updates for the laptop and the docking station as well as Windows 10. I'm running out of things to try and my Google-fu is winding down. The ethernet is working fine if I use an ethernet/USB-C adaptor. +have you also completed all bios, driver . Any other ideas?? At the login screen, display output works just fine on the dock, but ethernet is not working nor is USB on the dock. Note: I updated the BIOS a couple of days ago. I've powered down the dock and reconnected it several times. Fresh installs of Windows https://www.dell.com/support/article/ht/en/htbsdt1/sln308303/dell-usb-c-and-thunderbolt-docks-wd15-tb16-tb18dc-wd19-wd19tb-wd19dc-d6000-bios-settings-and-driver-installation-for-troubleshooting?lang=en#driver, Uninstalled and reinstalled the Asmedia USB drivers. Running version 1.41.648.5. 2. 7 [deleted] 3 yr. ago [removed] sometimes_productive 3 yr. ago I am using Precision 5530 with Dock TB16 to connect external display and ethernet cable. I can move the plug from the webcam to either of the TB16 USB ports and get no response -- no device shows up in Windows device manager, and Logitech Gaming Software doesn't see the webcam. However when I plug the webcam's USB connector into the XPS 15 laptop itself, it's immediately recognized again. On my system it's there and the startup type is set to Manual, I assume because it only starts when a Thunderbolt device is connected, but I don't have one handy. Display works fine. It works great when not connected to the docking station. I did not install the Citrix Receiver. If so, any extra steps you took to try and resolve it? Thank you for any and all help! The monitor ports are working. the TB16 only features a single Displayport The TB16 has 2 DisplayPorts. Access Device Manager > System Devices > Thunderbolt(TM) Controller - 15D9 > Update driver, After updating and getting prompt, select "Always Connect". Over the past couple months I've been deploying a fresh round of Precision 3540's and TB16 docks to users. I was having the exact same issue on my XPS 13 - after the latest Windows update my dock's USB ports & ethernet stopped working. The driver is already up to date. After signing into Windows, ethernet and USB kick in and work as normal. Well if you open up Services (WinKey+R, then type "services.msc"), is the Thunderbolt Service in fact missing? Do they still have power? Every single one has blinking orange lights on it's ethernet port connection. Dell Thunderbolt Dock TB16 Not Working. The updated video can be viewed here: http. If you plug a keyboard or mouse into the laptop itself, it works there. Uninstalling the drivers hangs the computers. Two Dell 5510, each with a TB16. I installed all of the most recent drivers from Dell Command Update and Windows Updates on all laptops, that did not work. EDIT: Should note, Precision 15 5510. I tried restarting everything, downloading drivers and some investigations in the Device Manager but no luck so far. Ethernet works for 5 min, then comes and goes for 5 min until finally vanishing. Connections and Features - Supports 3 displays. Same issue here. That makes these three ports utterly useless. same as above. Edit: This works for our XPS 9370 laptops. Has anybody else experienced (or is currently experiencing) anything similar to the above? the adapter no long shows in network properties. This doesn't happen on all of them, but 5-6 in the batch of 20 I've deployed. The latest one is here: www.dell.com//driversdetails. Attach a USB 3.0 hard drive (SSD preferably) to TB16 and copy a large file (several gigabytes) from it to your local drive. 0 Kudos USB and Ethernet not working. I managed to change to a new one from DELL but the same thing happened. The displays wouldn't be working either if Thunderbolt was down entirely. The other option that I found was, unplug the power and laptop TB connection. Plug in all dock peripherals. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Any advice? Change your power profile to "High Performance" AND update the ASMedia USB 3.0 driver to v1.16.29.1 (Asus has posted them for many of their motherboards, try here, don't run the install, just use the files in the Drivers_Win10 folder). Last week the USB ports on the docking station stopped working. Will be sending the Thunderbolt dock back to Dell for a refund. I've downloaded and installed the ASMedia USB Host Controller driver from support.dell.com several times. Hello! Copy a large file over SSH (scp) from another machine on the LAN to your laptop using your external gigabit USB adapter attached to TB16. VGA monitor works. The USB ports also don't work. Your symptoms sound a lot like a known incompatibility between the TB16's USB host controller driver (which would break USB, Ethernet, and audio) and older versions of Citrix Receiver. https://www.dell.com/support/article/us/en/19/sln306154/tb16-dock-losing-connection-to-peripherals-a 1 person found this solution to be helpful. I followed the SLN308303 instructions below and the problem is solved.TarekMMostafa, Dell USB Type-C and Thunderbolt Docks. Status was: target:patched, 10.12.6 (16G29) backup:original, 10.12.6 (16G29) It appeared in the list but didn't appeared anymore after the patch, even if I use the restore option. If it still doesn't work, try installing the Thunderbolt firmware, which requires you to be running the latest BIOS and Thunderbolt software first anyway. Interesting. On opening up the box and unpacking the device it started to become clear where some of the issues with the previous model were. I just tried a fresh OS installation but the TB16 didn't appear anymore. If yours is simply set to Disabled, try changing it to Manual. Try powering off the dock by disconnecting the Type-C cable and then removing power adapter from the dock. The internet connection through the ethernet stopped working suddenly. The Thunderbolt software icon only shows after you manually launch it; you should see it listed in your Start menu if you want to launch it, but that's not required in order for Thunderbolt to function. Hello, the solution here of updating the driver Thunderbolt(TM) Controller - 15D9 doesn't work for me. Fresh installs of Windows. 3124 04-05-2019 06:02 AM TB16, Ethernet, USB not working, #2 Hello, the solution here of updating the driver Thunderbolt (TM) Controller - 15D9 doesn't work for me. Install Thunderbolt3Unblocker on macOS Use MiniDisplayPort (or HDMI) and Thunderbolt 3 for the displays. . The solution in my case DELL TB16 dock issues/problems Task bar->Thunderbolt icon->Approve Attached Devices -> Cable and Dock -> Always Connect USB, and audio should work. We will work the issue. No errors on the Device Manager. The issue we are having is USB and Ethernet on the dock will more often than not fail to work until AFTER you are signed into Windows. We've been fighting for a while with quite a few of our TB16 docks, and figured this might be a good place to see if anyone has found a working solution. If that's not it, do you see any devices showing errors in Device Manager, particularly in the "Universal Serial Bus controllers" section at the bottom? 1 DisplayPort and 1 mini DisplayPort. I installed the Realtek USB-GBE Ethernet Controller driver from Dell on all laptops, that did not work either. If you plug a keyboard or mouse into the laptop itself, it works there. * Were these TB16 issues out of box? Updated all the drivers on the laptop as per Dell support. https://www.dell.com/support/article/ht/en/htbsdt1/sln308303/dell-usb-c-and-thunderbolt-docks-wd15-tb16-tb18dc-wd19-wd19tb-wd19dc-d6000-bios-settings-and-driver-installation-for-troubleshooting?lang=en#driver. The USB ports also don't work. After you start the Thunderbolt software, all you get is a system tray icon, which you can then right-click to do a few things like view connected devices, manage approvals, and see some version information. The only noticeable difference between the two docking stations is the vents on the sides of the new model, previously forums were full of people complaining about the heat issues on the old model. If I try to start the Thunderbolt Software application, I see an icon indicating that something is running, but there's no GUI and no way to interact. A USB 3 Ethernet adapter works fine when attached to the laptop, I haven't tried it when connected through the dock. - Two USB 2.0 ports. I would really appreciate help to solve this issue. Thank you! If your chipset drivers are up to date, look for others which might include ASMedia drivers. Then power on the docking station by connecting the power adapter to the dock before reconnecting the Type-C cable to your computer. The ethernet is working fine if I use an ethernet/USB-C adaptor. Is it all the USB ports that are affected? If so there's a known incompatibility with older versions of that application, so you have to make sure you're using version 4.9 or above; Dell has a KB article about it that includes a link to download a newer version. Please reinstall the Thunderbolt software package. Now I can plug a single cable into the laptop for everything to work (ethernet, monitor via HDMI, dictation microphone, Logitech receiver, etc.). I have been using the TB16 with my XPS13 for several months without problems. DELL-Alasdair R Social Media Support #IWork4Dell And double-check you're on the latest system BIOS before you do any of that. Followed the Dell driver installation guide and BIOS settings guide to a "T". I'm having the exact same situation. Here's what we do: Unplug the dock Update the Thunderbolt Controller Driver Update the Thunderbolt Firmware Plug in the dock Run the TB16 Firmware Update utility And that's it. I tried installing all new drivers and also new Citrix receiver and still USB, ethernet and audio jacks do not work. No idea if this is related to the problem, but it's odd. I actually have 2 of these docks and have issues with both. They both worked perfectly until a few weeks ago. * What PC model? Just for the sake of completeness, try manually downloading and updating the ASMedia USB Host Controller driver from support.dell.com, since that's the driver that controls the TB16 dock's USB ports. NOTE: Dell Thunderbolt Dock TB16 only supports Thunderbolt 3 technology. If it's gone, I would suggest disconnecting the dock, uninstalling the software, and then reinstalling it. Keep in mind we have mostly Precisions and a bunch of Latitudes with some Alienwares scattered for flavor. You can't use MiniDisplayPort and HDMI together because they are daisy chained (not supported by macOS). We also need to run triple monitors which I've heard the D6000's struggle with. 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