We are still facing issues with them with firmware updates not resolving all our issues. The displaylink drivers have a whole list of issues related to when new builds of Windows 10 come out and the solution 9 times out of 10 from dell is to update the laptop drivers and firmware. The Lenovo laptop has USB-C 3.2 Gen 1, not Thunder Bolt, The other odd thing is that when I check the firmware in (K)ubuntu 22.04, the firmware says Current version: 01.01.00.03. This also involves importing a new MOF file for SCCM Inventory. However, the Dell Inventory Agent (actually named DSM CM Inventory Agent and executable is DsiaSrv32.exe) service can be started manually so you could probably figure out some sort of way to kick that off every day at 10AM for machines. I confirmed this, but then asked about the following realistic situations: If the firmware update is ran silently, is the updated firmware cached in the dock somehow and applies the update sometime (days or weeks?) WD19TB module to update from WD19 non Thunderbolt dock: https://www.dell.com/en-us/work/shop/dell-thunderbolt-dock-wd19tb-module/apd/450-aimx/pc-accessories, WD22TB4 module. The strange thing with each reporting mechanism is that nothing really jives. Press J to jump to the feed. The update seemed to have gone fine and the docking station works fine as far as I can tell, on the Dell XPS 13 7390. I never understood what the difference was between the WD19TB and WD19TBS. Are users more patient with dock Firmware updates? "DellDockFirmwarePackage_WD19_WD22_Series_01.00.24.exe". It's a shame though that the dock and Lenovo used to work nicely before and the most recent firmware from Dell broke that and even though I own all my devices, bought and paid for, I am not allowed by Dell to revert the dock to the older firmware which used to work fine. The next question was, How do we update all docking station firmware across the company?. I have contacted Dell Support and they sent me a new WD19TB which seems to have the same firmware as above, and it behaves exactly the same as the old WD19TB. Update clearly isnt applied and has to be re-pushed. Dell docking station firmware update 7. b. WD19 firmware version checking: chrome://system output in browser. Curious to the issues you were seeing which has required this firmware update? Basically both unusable with the Lenovo S540-13iml laptop, but seem to be OK on the Dell XPS 13 7390. If we want to use Precisions on WD15 docks you have to plug it into the dock and then use a second power adapter to get enough charge into the machine for it work at full capacity We're now doing a massive recall at the Supplier's expense. -What if user receives silent update, undocks to go to a meeting, shuts down, then re-docks? Recommended Find the best download for your system But yes by the looks of, people can take the cheaper option and just replace the module :). We do our Dell updates through Command Update so no idea what happened but my next step is to get the machine back and completely reimage it. The firmware update process on Dell WD15 docking stations suck. Unplug AC adapter from the WD19 dock. I've also had an issue where one user cannot use the USB ports on the docking station - I spent a good hour on the laptop doing all the driver updates (including the docking station ones) but no luck. Recommended Find the best download for your system I truly appreciate all of the time you have saved me by putting in the time to troubleshoot. Followed by I understand where youre coming from, but. Issue Resolved, If still under warranty, click the "Get help now" icon on the right to start a live chat session.Find your Service Tag. If the above condition is True, the package will run. Updating the docks seemed to resolve the issue. Go to Solution. Tyler Durden "I know this because Tyler knows this". (pure speculation on my part due to the fact that Thunderbolt 4 docks from Lenovo and Caldigit don't have fans either). We will work towards a resolution. We have a mobile device, physically controlled by an end user, that is updating a (critical?) Both Windows 11 and (K)ubuntu 22.04 are fresh installs from yesterday (Saturday), to see if it was corrupted OS. Even if you connect both USB-C ports to Macbook, it is still recognized as single . Dell Support said they cannot support a device which is not Dell, which is fair enough. I then had to figure out a way to validate if the computer was actually attached to the dock. The WD docks have been bar more solid and reliable. Last Modified: Jun 28, 2021 2:35 pm America/New_York Created: Jun 28, 2021 2:03 pm GMT-4 by admin The dock firmware update package contains utility and firmware for updating the dock components. I have the Dell Docking Station WD19TB. Someone correct me if not, because Dell definitely needs to switch to PD 3.1 instead of making their own special version. We have fell out hear every week to replace mobos. Yes, I'm pretty new to this "reddit" stuff. After upgrading to the Thunderbolt 4 cable module, the docking station will require a 180 W AC adapter to function as the Dell Thunderbolt Dock - WD22TB4. I have a Lenovo Yoga Slim 7 14ARE05, running Windows 11, on which the external monitors keep connecting and disconnecting every few seconds. We run with the Dell d3100 and d6000 docks matched with a variety of xps laptops. Dell Docking Station WD19 Fan noise after firmware update. They have gotten this exact feedback from pretty much all their customers though, especially the large enterprises, so it's not like they don't know. New Dock EC is found. This update also required a reboot to complete. https://www.dell.com/en-us/work/shop/dell-thunderbolt-dock-wd19tb-module/apd/450-aimx/pc-accessories, https://www.dell.com/en-us/work/shop/dell-thunderbolt-dock-wd22tb4-module/apd/470-afit/pc-accessories, https://www.dell.com/en-us/member/shop/dell-thunderbolt-dock-wd22tb4-module/apd/470-afit/pc-accessories?ref=p13n_ena_pdp_vv&c=us&cs=6099&l=en&s=eep#overview_section, https://dl.dell.com/content/manual19874390-dell-thunderbolt-dock-wd22tb4-user-guide.pdf?language=en-us&ps=true. No problem, and glad I could help! The last two bios updates Ive downloaded have had names of: -DellDockingStationFwUp_1.0.4_IE_03222018.exe, -DellDockingStationFwUp_1.0.0.8_20161220_WD15.exe, However, the Dell Inventory Agent reports to SCCM that the updated WD15 version is. As for a successor to the S series, I don't know. Ive also been working with another OEM on their next generation of docking stations. 4. 2. My tb16s are really wearing on me. I actually moved on to a different career and haven't been monitoring this. Export the installation log to a fileshare while the firmware is installing. Pretty manual, but it worked. Behind the scenes and without great fan-fair, Dell added the composite firmware support to fwupd, so not only do the devices look logically correct when using fwupdmgr get-topology it means you can update all the different technology on the device with one .cab file. Dell docking station WD19TBS not working with Asus laptop Dell Optiplex 5070 OC 0.8.4 Monterey boot issues. The service only runs upon first boot so if the end user is one who always powers on the laptop while OFF the docking station, docking station firmware is never reported. 2. https://www.dell.com/en-us/work/shop/dell-thunderbolt-dock-wd22tb4/apd/210-bdqh/pc-accessories#support_section. However, before rebooting, I forced another check to ensure the laptop is still connected to the dock, which is just the same query as above: After-all, why would you reboot if the machine isnt connected to the dock still? We currently have 45 (and counting) 7389s/7390s spread across 3 different locations. Since I didn't see anything listed on the listing for the module (https://www.dell.com/en-us/member/shop/dell-thunderbolt-dock-wd22tb4-module/apd/470-afit/pc-accessories?ref=p13n_ena_pdp_vv&c=us&cs=6099&l=en&s=eep#overview_section), I chatted with support. When I updated the firmware manually on the machines I was trouble-shooting, the message listed a quite lengthy and hands-on process to complete the Firmware update: Remove the USB Type-C Connector of the dock from the computer. Wow, that's very informative. charging the dell will charge your laptop at 130W the other does a max of 90W so you'll have to keep your dell charger plugged in as well. Dell Performance Dock - WD19DCS NOTE: Before the cable module is replaced on these models, the dock firmware must be updated to the latest version available for WD22TB4 at www.dell.com/support. I then include a reboot step. You mean the fanfare of trumpets when a company makes a big deal over something. (I wanted to create application, but theres virtually no way to validate if the application (firmware) was installed, so that doesnt work. What do you currently use? According to the agent I spoke to, the WD22TB module is not compatible with the WD19TB (and presumable WD19TBS). If I get the WD22TB4 Module, does the second USB-C port no longer function for Thunderbolt 3? It also works on my ThinkPad, but I dont know if thats by accident or if its actually been tested with that. But it is the WD19. Gaming Desktops; All-In-One Desktops; . The flicker on/off issue happens A LOT more on Windows 11 on the Lenovo laptop, and only a few times so far in (K)ubuntu 22.04 on the same laptop (dual boot setup). Reconnect the AC adapter connection to the WD19 dock. I wish we could get the old docks back. Remove the AC Adapter of the dock station from the dock. Total crap, this and or the usb-c ports. Likely will let you update your WD19 to a WD22TB4: https://www.dell.com/en-us/work/shop/dell-thunderbolt-dock-wd22tb4-module/apd/470-afit/pc-accessories, "Swappable module lets you upgrade with ease to meet the needs of your IT environment.". 3. drivers license generator; healthstone item id; old wood stove brands list; Fintech; she slept with her ex after we broke up; biology teks 2022; the union obituaries; domain and range problems with solutions $ sudo fwupdmgr upgrade Thunderbolt Controller has no available firmware updates Thunderbolt controller in Dell dock has the latest available firmware version Upgrade available for Package level of Dell dock from 01.00.14.00 to 01.00.14.01 Downloading 01.00.14.01 for Package level of Dell dock. I had used it for half a year without issues whatsoever. Richard's outside interests include taking photos and eating good food. Theres simply not a great way to do this, but there are a couple of ways. So good to see vendors supporting Linux like they should. WD19TB Docking Station issues after firmware DellDockFirmwarePackage_WD19_WD22_HD22_Series, Dell Precision Mobile Workstations Support Forum, https://www.dell.com/support/home/en-uk/product-support/product/dell-wd19tb-dock/drivers. Remember the extra metadata if you change a desktop ID! But did you deploy the firmware silently to 50 other laptops that are in use by real people? Looking in our logging server, we were getting a ton of errors revolving around the network driver. without great fan-fair Dell 15 (2021) Ryzen 5-5600H Gaming Laptop, 16GB DDR4 Dell XPS 13 (9310) is a great Linux laptop, Dell XPS 15 9500 - Running 2 4K monitors at 60Hz. The log shows a bunch of different version for each device: Wired Dock EC : Current Version:BCD:01000010: New Version:BCD:01000010, Wired Dock USB PD : Current Version:BCD:00010108: New Version:BCD:00010108, Cable USB PD : Current Version:BCD:00000312: New Version:BCD:00000312, Cur Pkg Ver:00000000 , New Pkg Ver : 00010004. Donating 5 minutes of your time to help the LVFS, unveiled their new range of docking stations. The Thunderbolt3 dock "WD19TBS" already did 2x 4K and 130W but came with a noisy fan, it's very likely that the new WD22TB4 dock doesn't has a fan at all as newer Thunderbolt4 chipsets are more power efficient. I connected the dock and upgraded the Dell Dock using WD19/WD22 Series Firmware Update Utility. We have hundreds of the old style docks in our company and now we're going to have to make them all obsolete as we roll out replacement machines. Moving to a new job, current job wants notes on SCCM. Yesterday Dell unveiled their new range of docking stations. Hi, i do have the same issue. As of 30 seconds ago, I have the answer. These new USB-C docks are such shit. Follow the steps in the WD19 firmware update and retrieve dock information by using Dell command monitor locally. Tyler sounds very specific and in no way generic. First i thought, it is my XPS15. Recognizing that Dell has no strategy on updating WD15 firmware, I came up with my own strategy, and this relies heavily on SCCM. We later had a conference call with Dell, which basically confirmed were out of luck if we want to do any sort of management of WD15 firmware reliably, consistently, and with no user interaction. But it seems that was not the issue. The following topics describes the process to upgrade the WD19 series docking stations. When I want to run away, I just unplug one thing and my workstation turns back into a portable laptop. This happens every few minutes, sometimes triggered by nothing and sometimes triggered by a simple mouse click or just firing up Chrome, or PyCharm applications. Basically, just deploy the task sequence a week or so before you need to update dock firmware, let it bake, and get as many updated as you can. To combat the "latest BIOS Version issue" I was thinking of creating a task sequence to send out with the various BIOS updates filtered via WMI Model queries to run before the WD firmware update. The fan never bothered me but I hope this fixes the HBR2/HBR3 lanes issue and gives us 2x 4k60 for all existing TB laptops without having to swap cables when you have a mix of HBR2/HBR3 devices. This all said, it does seem like you should be able to push an update to the dock, the dock stores the drivers and installer, then future devices to dock at the device should receive the update. Tyler said that we could simply run the firmware WITHOUT all the manual interaction, and we could run it silently. However, Tyler couldnt confirm all of my scenarios; all of which are likely. Same issues, same lack of solution to updating. The TS4 can't do 130W charging and only supports 2 displays from what I know. Dell replaced the motherboard and no luck. not exactly cheap but your only option if you need a Thunderbolt4 dock with 130W power delivery. View all posts by hughsie. Reporting WD15 Firmware versions is just as much of a goat rope as it is to deploy. 5. I got escalated within Dell again, and I posed these questions: - At what point do you apply the reboot for the firmware to take affect? Linux operating system: This firmware update has both the update tool and binary assembled in a single package. Download and install the latest drivers, firmware and software. The dock firmware update package contains utility and firmware for updating the dock components. Everything was working ABSOLUTELY fine on the Lenovo and the Dell, up until I did this firmware update last week. Command-Line options About this task Table 1. No The issue is ongoing. 2 level 2 What is in this partition, and is it safe to delete it. I noticed issues with some of these docks as well. Install Dell Command Monitor 10.2 or later. Yeah I'm not a big fan of these WD15s. How do you handle this? Richard has three main areas of interest on the free desktop, color management, package management, and power management. I have a WD19TBS. piece of firmware on an external device. when the laptop is rebooted when physically attached to the dock? This journey started while trouble-shooting some performance issues with dell 7389s and 7390s, which also happen to use the WD15 docking station. In other words, it functions as a USB-C display out only and I use the ports at the end (on the module) for TB 3 or 4? This is exactly how firmware updates should work - you buy the hardware you need from the shop, plug it in, get the latest bug fixes and features automatically with no "googling" or using crazy commands on the command line. Got to admit, Im in the same boat as you and would be curious to understand the issues OP experienced to arrive here. 01.00.24, A07, the fan is constantlyspooling up and down disconnected all devices, switch off everything, rebooted everything,connected all devices and currently it sounds like, that there is no "noise-spinning" anymore. Either way, you can then create a query based collection for the machines with the latest BIOS, and then deploy the new Dock Firmware. Of course the issue will then be getting people to leave their laptop docked during the firmware update and reboot while it's docked. However I had done the firmware update to DellDockFirmwarePackage_WD19_WD22_HD22_Series_01.00.09.exe on a Dell XPS 13 7390, to avoid any issues with firmware updates. Dell Dock WD19/WD22 Series Firmware Update Utility This package contains the firmware update for Dell Dock WD19 series and WD22TB4. In my opinion theyre about 9 months behind Dell at this point, so I guess if you want a docking station thats supported on the LVFS you know what to buy, Richard has over 10 years of experience developing open source software. Press question mark to learn the rest of the keyboard shortcuts, https://www.dell.com/support/article/us/en/04/sln301970/dell-wd-15-dock-bios-drivers-installation-guide?lang=en, http://en.community.dell.com/techcenter/enterprise-client/w/wiki/7536.dell-command-update-catalog. There is also no power button, so you'll have to open the lid turn on your laptop and close it. I guess it's to save storage and because you need to unplug it and stuff but we weren't aware of this so have been sending these out to different offices across the UK without knowing the docks aren't fully patched. Rerun the WD19 dock firmware update. Its poor user experience when a user on a lower version of the dock drivers moves to an updated dock only to have issues, but this is happening less and less on v8.x iterations. Tyler confirmed that I was at a critical part of the process, and that the dock firmware will only apply AFTER the reboot happens WHILE connected to the dock so yes, the reboot IS in fact required.. and yes, while the laptop is attached to the dock. Issue Resolved. 0: description:Wired Dock EC Current Version:01000010 : New Version:01000010, 4: description:Wired Dock USB PD Current Version:00010108 : New Version:00010108, 5: description:Cable USB PD Current Version:00000312 : New Version:00000312, Firmware version is not newer. The specs for the WD19 and WD22 are identical after the module. Get drivers and downloads for your Dell Dell Dock WD19. How can I feasibly report on this?. Ive seen users straight up hold down the power button when the computer reads Do not shut down Please wait. Is the update stored in the laptops memory, and will only apply the full firmware once its rebooted while ON the dock? Theres no use in even starting the task sequence if the dock isnt attached. 1 second it goes up in speed, one second goes down. We have received the required details. Do we think they'll do a USB4 full refresh? The unofficial subreddit for Dell Technologies. Fixes a tonne of outstanding software issues users around the firm might be enduring at the same time, with SCCM monitoring identifying issues to be dealt with. The one thing that really bugs me is the pure design of the docks - Most of our users have two screens but not necessary new ones and so one VGA, HDMI, and Mini Display Port is not really sufficient - We've had to buy an awful lot of Mini Display port to VGA/DVI. If you already have fwupd 1.2.5 or later installed on your system, you can fetch update directly from the Linux Vendor That said, we apply the updates via SCCM ignoring the suggested reboot with no issues since Displaylink moved from v7.x to v8.x. Yep I bet it did work for you. improwise 2 yr. ago. Hipatrickdevnl. FYI: HP Docks are no better. Realtek apparently stopped making the audio IC used in the previous ones and Dell's engineers were too lazy to source a new IC and redesign for it. I wouldn't be surprised if it's the same dock but with the ThunderBolt4 Module attached instead of the ThunderBolt3. This is the firmware I used from Dell website: https://www.dell.com/support/home/en-uk/product-support/product/dell-wd19tb-dock/drivers. Genuine question: whats the difference between this and just buying something like a CalDigit TS4? Wait 30 seconds. If the firmware is installed silently and stored in the laptops memory/RAM, removed from the dock, and later rebooted, will the firmware update need to be re-pushed? The TS4 is cheaper, but what am I gaining/losing? -During business hours while the computer is docked? Hello guys. Got in a skateboard crash and damaged my xps 15 bottom My laptop already has windows 10 enterprise but it wont Whats wrong with my laptop and how can I fix it? More information can be found here: r/http://en.community.dell.com/techcenter/enterprise-client/w/wiki/7536.dell-command-update-catalog. . I dont see why it would be tied to Dell hardware, but its worth checking with Dell directly as I have a pre-production model. f. Update status is displayed above the payload information. Reconnect the dock USB Type-C cable connection to the computer. WD19 Dock Ec Firmware is up to date. Yes, sending out a task sequence to update everyone's BIOS to the latest is a good strategy and something I did as well. Then I guess we can buy the TB4 module and put it on the WD19TB? This work can of course piggy-back onto the composite feature when there is hardware ready for test. Check out this video: Go to the 2:55 minute mark: https://youtu.be/6hx9jzs-gdQ. We've moved to task sequences to deploy new builds of Windows 10 annually and during the process we check all software is on the latest version, laptop drivers are up to date and displaylink drivers/firmware is updated. after updating to firmware version01.00.24, A07, the fan is constantlyspooling up and down "Improved the dock fan control behavior to reduce the fan noise." Dell Dock WD19 180W Spec Sheet . Dell Dock WD15 can support 3 displays, and the WD19 can support 2. We were then escalated to someone who (well call him Tyler) deals more with deployment and management for enterprise, with specific emphasis on SCCM. I probably should have used several "/s" devices for this post. While on the call, I asked, Is this acceptable to companies that have 500 WD15s? We received about 30 seconds of dead silence. I assume it's 20V and 6.5A, not 26V and 5A. The impressive bit for me is that Dell wanted firmware upgrading to work perfectly from day 1 there has been testable firmware embargoed on the LVFS for many weeks. Do you know if this dock also works with non-Dell machines? #IWork4DellFind your Service TagIf still under warranty, click the "Get help now" icon on the right to start a live chat session. -Higher likelihood of failure (possibly bricking a device?) Not if the user takes home the laptop. 6 Dell docking station firmware update. That's not something I would have imagined, but is yet another example of the half-baked strategy we're dealing with. latitude vs inspiron what is the difference ? Since our laptops are the 72 ultra book series, on the old docks it meant we had to either buy an expensive piece of plastic to go on the dock to fit the laptop properly otherwise it takes you forever to click your dock back into place due to the proportion of your dock being off versus the ultrabook. But man, my faith in docks is at an all-time low. Through some trouble-shooting and testing, I created this query, which seems very consistent: SELECT * FROM Win32_NetworkAdapter WHERE ServiceName = 'rtux64w10'. The dock firmware update package contains utility and firmware for updating the dock components. Convert ConfigMgr applications to .intunewin files with Updating an existing app (Existing was not installed via Troubleshooting issues with new task sequence applications, Press J to jump to the feed. Back to Top Command line options . This means, to update to the dock I dont need to tell you lots of technical information about how to update to some super new version of something. Has any progress towards finding a solution been made? Any suggestions gratefully received. Just click on the upgrade button in GNOME Software when the firmware update has been downloaded for you. Version: 1.0.0.4. Once the package runs, youll notice that it writes a log to a fileshare. Note: This (Dell Inventory Agent) is NOT the same as Dell Command | Monitor, and Dell Command | Monitor does not report on the WD15 Firmware version. In this trouble-shooting process, I updated the WD15 firmware and saw things get better. The dock also randomly has a headphone out socket, although I like to drive my sound through a USB sound card and S/PDIF anyway. "Improved the dock fan control behavior to reduce the fan noise." does not apply at all Solved! Although the dock is one physical thing, internally its made up of different components and subsystems, all with slightly different quirky flashing protocols. ), DellDockingStationFwUp_1.0.4_IE_03222018.exe /s /l="\\Fileshare\%ComputerName%.log" /p=YourBiosPassword. I experience no issues with my Dell XPS 15 9510. -Most users will reboot a computer during windows updates when theres a clear message that reads, Please Wait. hhmmmm The only worse way of doing this would be through wireless. If this is not done, the docking stations will not function or may run with Thunderbolt 4 capabilities disabled. If a device needs firmware, it should be able to be managed through the network as a stand-alone device without user interaction. Edit: Sorry, I just realised this is the SCCM sub and not sysadmin - I didn't mention anything to do with SCCM at all. So the question that I now have, is: Is it possible to downgrade the firmware at all? Main Differences Between Dell Dock WD15 and WD19. Using components firmware versions. The next major hurdle youre probably wondering is, How the heck do you know if the dock firmware actually installed, and what version is the Dell dock currently at? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Recommended you can quickly and easily update your firmware without rebooting your dock. Press question mark to learn the rest of the keyboard shortcuts, Precision 3541 (Work), XPS 15 7590 (Home), XPS 15 9510 / i9-11900H / RTX 3050 ti / 1TB / 32GB / OLED, G15 5511 SE: i7-11800H/RTX 3060 | Latitude 9420, XPS 17 9700 / i9 / 2060 / 4TB / 64GB / UHD+ || Moded TB16. Thanks for sharing, didn't know about the inventory agent. Upgrade the cable module to Thunderbolt 4 The following docking stations are compatible with Thunderbolt 4 cable module as on the Dell Thunderbolt Dock - WD22TB4: Dell Performance Dock - WD19DC 6. The "S" series is the successor (WD19S, TBS, DCS). When I check the firmware in (K)ubuntu 22.04 terminal (Lenovo S540-13iml laptop):some command here (can't post with the actual command for some reason) get-devices I get this:WD19TB: Device ID: some string here Summary: High performance dock Current version: 01.01.00.03 Vendor: Dell Inc. (USB:0x413C) Install Duration: 1 minute GUID: some string here Device Flags: Updatable Supported on remote server Device stages updates Device can recover flash failures Device is usable for the duration of the update. I appreciate you sharing your experience and feedback on that. However as soon as I connected the Lenovo S540-13iml laptop, the 2 external monitors that I have connected flicker on and off as if they are not getting a signal and the laptop has an alert saying that it is not charging anymore, then after a few seconds the screens come back on and the laptop seems to start charging again. Im in the market. This will be the last time buying a Dell dock that's for sure. That's because you have TB16s. Testing Device and Payload versions for RBU update requirement. All things System Center Configuration Manager Dell usb-c docking station with a laptop without usb-c, Dell XPS 9560 ThunderBolt Firmware Update Error.
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