Featured review. Five days it is considered a misplaced bag. In other words, dont book an itinerary like the one above (though my checked bags arrived in Istanbul on schedule after traveling on four flights across three Star Alliance airlines with two overnight layovers). Share sensitive information only on official, secure websites. Under DOT regulations (for domestic travel) and international treaties (for international travel), airlines are required to compensate passengers if their bags are damaged, delayed, or lost. Unlock over $1,000 in annual statement credits on a curation of business purchases, including select purchases made with Dell Technologies, Indeed, Adobe, and U.S. wireless service providers. Aegean Airlines baggage allowance: Checked luggage. Posts: 556. Information provided in this claim may be used to file with third-party resources as required by the airport or airline when filing your lost property report. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-113741738', '');}, 'log_autolink_impression');airline tag is no longer on the bag and it is being matched in WorldTracer purely by description - I travelled with a colleague that was convinced his black trolley bag was missing and when queueing to make report I noticed a brown bag going round baggage belt.turns out it was his (he was still convinced it was not until he checked contents) had the tag not been on the bag it would likely not have matched if the bag was brown and he reported it as black. SaraBrussels. Carry-on Baggage. How long afterwards did he get it please ? Luggage claim. Magazine. Aegean says that a company called Gold Air handles the luggage. This is taken from the same link I referred you to (all the way down the page, under "IMPORTANT NOTES"). The sooner that you start the search process for your lost item or luggage, the better the chances for property recovery. The Independent reported that due to pilot rostering, Ryanair had to cancel hundreds of flights on short notice in 2017, which is not something that puts a lot of trust in your airline when they cant even book their pilots correctly. You can also try calling customer service and, if you have elite status with the carrier, you may get a more proactive agent whos willing to help. There was nothing Caroline or any of her travel mates could do besides go to Target and buy new clothes since they were stuck in Miami overnight without their belongings. Mesa Airlines, which operates as American Eagle and United Express, is a regional airline out of Arizona, that was finally booming with the most added aircraft of any regional fleet. Airlines may require receipts or other proof for valuable items that were in the lost bags. American Airlines is one of the major airlines in the world, as measured by fleet size, no other airline compares, as they have over 951 planes. The American Express Global Lounge Collection can provide an escape at the airport. Editors note: This post has been updated with new information. Maybe they wont be getting that 12th award this time around. You will have to demonstrate that your bag and its contents were worth the amount you are claiming by using receipts, credit card records or any other proof of value. For example, if youre traveling wholly within the U.S., carriers must set their limits for compensation for lost baggage at no less than $3,500. . If you still arent getting anywhere and its been longer than 24 hours, I recommend filing (or at least threatening to file) a complaint with the DOT. Ideally, a carriers baggage agent (or even the airlines app) can tell you exactly where the bag was last scanned. Secure .gov websites use HTTPS Not great numbers to hear from a major airline who charges for bags. My daughter flew from Tel Aviv to Athens to Mykonos. Once an airline determines that your bag is lost, the airline is responsible for compensating you for your bags contents - subject to depreciation and maximum liability limits. A Service Agent will act on your behalf to recover your valuables. Airlines have tracking systems in place to try to identify the bags location. This tactic may work when youre continuing on a flight to another city. Claims for damage or loss to items in checked baggage, which are fragile, perishable or of special value cannot be accepted. On domestic flights, airlines liability for lost or damaged assistive devices is the original purchase price of the assistive device. This week, London's Heathrow Airport (LHR) asked airlines to cancel 10% of their flights to address a growing "baggage mountain." As of last week, more than 15,000 passengers on 90 flights were affected by missing luggage. Before you do, take a deep breath and try to stay calm so as to not elevate the situation further. Flying should be easy, but with EasyJet, it can be a headache and anything but. Hello, can you update If your daughter finally got her bag? Detailed contact information of airlines is provided in our website here. Jet Airways is a major Indian airline out of Mumbai, with a fleet of over 120 planes which they operate to 67 destinations in the world. Travel safely. As per the baggage policy, the airlines will not be liable for damage like, Any scratches, scuffs, minor cuts, dents, stains, or soiling resulted from normal wear and tear. Re: Aegean Air- LOST LUGGAGE- please help, ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. The airport/airline is provided with your information to contact you directly with updates of found property. We did update the description and provided all of the contents to the bag handling company. Please view our advertising policy page for more information. Sure, its hard to exactly pinpoint an arrival time, but some airlines have a really tough time with it. For example, patience was the only thing that got TPG reporter Caroline Tanner through a stressful experience when she flew from Chicago's O'Hare International Airport (ORD) en route to Cuba's Jos Mart International Airport (HAV). An up to $100 credit for Global Entry or TSA PreCheck application fee every four to five years, Up to $400 annual credit for eligible U.S. Dell purchases (enrollment required), Gold status at Marriott and Hilton hotels (enrollment required), Access to the Fine Hotels & Resorts program and Hotel Collection, International Airline Program and Cruise Privileges Program, Difficulty meeting $15,000 welcome offer for smaller businesses, Limited high-bonus categories outside of travel. My name is dalia abdelrazek I have returned from travilling on aeagean airline on 10.08.2015 from frankfurt airport to athens airport flight nr: (A3833) and second flight from athens to cairo at 10.08.2015 flight nr: (A3930) I . According to the Department of Transportation, Frontier Airlines lost 2.67 bags for every 1,000 passengers . Additionally, if an airline has already paid for your expenses while your bag was thought to be delayed, that amount will likely be deducted from your final payout. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114335450', '');}, 'log_autolink_impression');airlines handling agents. InstaFile Lost Property Reporting offers on-the-go Service Agent assistance in the reporting and recovery of your personal and unchecked property from your phone, tablet, or laptop. But airlines are prone to losing baggage, having delays, late arrival and departure times and offering few services in flight, and many of these reasons are turning people off from traveling by plane all together. Read more: 9 tips for traveling with valuable luggage and handbags. MYFLYRIGHT was founded 2016 in Hamburg, Germany. It's hard to find a card that competes with the mile-long list of benefits that come with the Amex Business Platinum. Brussels. On top of that, the Telegraph revealed that they had an on-time performance of just 53 percent, making them the second-to-last airline in being punctual and meeting arrival times. Being one of the leading carriers globally, United Airlines understands that leaving something valuable or essential on the flight can make the passenger feel stressed and upset. If an airline damages but doesnt destroy a $20,000 assistive device, then the airline is liable for the damage up to the cost of original purchase price. 12 Airlines Most Likely To Lose Passenger's Luggage (13 We Don't Trust Either), Nordlingen: The Circular German Town Made With Millions Of Meteorite Diamonds, 10 U.S. Mountain Towns With The Most Beautiful Views, Visiting Craters Of The Moon? Summary: LOT Polish Airlines lost baggage compensation according to the Montreal Convention. Aegean airlines don't want to lose money on empty seats, so they overbook and once you get to the terminal you might be stuck at the gate, waiting for the next flight. Verified customer. Programs: AA EXP; United PP, Delta, IHG PE, Marriott/Hilton Gold. According to J.D. AEGEAN allows all Economy passengers to carry-on 1 bag weighing up to 8 kg and with maximum size requirements of 56 cm x 45 cm x 25 cm (Airbus aircraft); 55 cm x 40 cm x 23 cm. Wizz Air is anything but its namesake, as according to the Telegraph, Wizz Air had the worst punctuality of the biggest airlines operating in the United Kingdom in 2017. There are exceptions if youre flying specific carriers. It may only be a matter of hours or just a day or two before you are reunited with your suitcase. Lufthansa Lost Luggage. Reimbursement. Ans: Contact American Airlines via phone or at their lost baggage counter. No need for a separate personal item; just put your personal item inside the Aegean regulation carry-on. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. The correct Authorities are provided with your contact information and if your property is found, you are contacted directly to have it returned safely. e-parking airport parking parking procedures parking services. lost baggage. Aegean Airlines - Official Website. We'll run a soft credit check to find special offers, but it wont affect your credit score. But many a traveler has been left at the airport with only their carry-on, which is why its often suggested travelers put essentials, and change of under garments, in their carry-on, just in case. Posted on Jun 13th, 2022 by Renu Dahiya, Last updated Jun 16th, 2022, 4 comments. Fortunately, they arrived roughly 30 hours later; they were put on the next days flight from LAX to SYD, before being transferred to a Virgin Australia flight and driven to our hotel. Advisory Committees, Task Force, and Public Meeting, Press Release: DOT Relaunches Air Consumer Website, International Civil Aviation Organization (ICAO), Office of the Assistant Secretary for Research and Technology. 1 in Economy light. We have not received any response. Many airlines have everything in a computer for easy tracking, but if your luggage is missing in a small airport with less technology like Curacao International Airport (CUR), as my wife and I experienced a few years ago you may wind up with the yellow copy of a triplicate form. The above advice related to credit cards applies here as well, as many top travel rewards credit cards will cover baggage loss if you paid for some or all of the trip with your card. Frequently Asked Questions. Alternatively, you may contact "Speedporter.com", which may collect on your behalf the said items, at 0030 6974-13 39 64 or visit their website . In the few situations when the Montreal Convention does not apply to travel to and from the United States, an older treaty called the Warsaw Convention may apply. They also mishandle a lot of luggage. The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288Special Drawing Rights (approximately $1,780.00 US). Buying an air ticket for someone else - conversion question, Star Alliance lounge at EZE in Buenos Aires, Travel from LHR to Bangalore via Frankfurt 1 hour stop over. 1200 New Jersey Avenue, SE Even if your bag is eventually located, you should report any hassles or frustrations you encounter during the process. And waited. Thats a lot of reports to have from a major airline, although it is down from the year before. For most INTERNATIONAL flights, a treaty called the Montreal Convention applies to the carriage of baggage. It may not be in your current city but at least you will be able to locate it around the world. is a director of content at TPG and was one of the site's first contributors in 2012. According to Aviation Safety Network, the airline was banned from flying in Europe because of its lack of safety and failing to meet requirements. 1 carry-on baggage up to 13kg and dimensions up to 56cm X 45cm X 25cm that can be stored in the overhead bin and 1 personal item (women's/men's handbag or a thin laptop case) that must . Here are links to the major carriers online bag search tools: If you arent getting any updates through the online system and cant get any details from the local airport, consider escalating the claim through other channels. We will reimburse you for reasonable and necessary items you need immediately while away from home without your bags. Find the contact details for American Airlines lost baggage claim: Contact at 1-800-433-7300 or 1-800-428-4322 for getting assistance with your lost luggage. Airlines and their respective ground-handling agents are responsible for baggage handling and delivery at AIA. Remember, this isnt a chance to fleece the airline, as there are specific rules in place to govern this type of situation. As mentioned above, it is very important that the description is matching the case. If youve done the first two steps and still cant find your bag, its time to alert the airline. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. Aegean says that a company called Gold Air handles the luggage. Since most bags look alike, consider adding a distinct feature, such as tying a colorful ribbon along the handles to differentiate your black bag from all of the other black suitcases. Business passengers are allowed 1 bag with the same size and weight requirements as Economy, and 1 additional bag no larger than 5 kg and 45 cm x 35 cm . These policies vary widely by issuer and card, so be sure to read the specific policy of the card you used to purchase the trip before submitting a claim. . Aegean Airlines - Official Website. Box 619612, MD 2400. Provide your copy of the bag tag that you received at check-in and have the agent look up your information. 196 148. Related: What to do if an airline damages your luggage. As noted above, some lost bags may be simply delayed in getting to you. Outline: Aegean Airlines lost baggage compensation according to the Montreal Convention. What are airlines responsibilities when they damage your baggage? 23 kgs in Economy. In the end, it all worked out, and their luggage was waiting for them in a back room at HAV when they finally arrived. What should a passenger do if his or her bag is missing after taking a flight. Most insurance policies and airline reimbursement policies wont cover these items if your bag is delayed or lost, so youre much better off keeping them on your person. Receive email updates about the latest in Safety, Innovation, and Infrastructure. Aegean said they can't do anything except send an "internal urgent message" which does nothing. If she goes onto WorldTracer and enters that number she will be able to see any updates on her delayed luggage. This was because a transfer tag was . We apologize for the mishandling of your baggage. From the 6th day and onwards please contact our Lost and Found department at Athens International airport, by dialing +30 210 3530546. These devices are intended to assist passengers with a disability to hear, see, communicate, maneuver, or perform other functions of daily life. Keep the baggage voucher you received at check-in ready. How do I effectively communicate with an airline? An official website of the United States government Here's how you know. for stress, inconvenience or other things that happen because of a problem with your luggage, eg you miss a connection. D. dolsydody of EG. Some airlines insist on putting your claim check on the back of your boarding pass. All you need to do is enter your reference number and information which will locate you lost bag. This is the version of our website addressed to speakers of English in the United States. Thats kind of important, dont you think? Terms apply to the offers listed on this page. Too bad it hasnt helped them keep hold of passengers luggage, as the airline losses 4.68 bags per 1,000 passengers. The more precise the description of your baggage . Baggage claim. Airlines may have different policies to determine when a bag is officially lost. Baggage allowance may vary on flights from/to Saudi Arabia, please check the updated allowance from Aegean Airlines official website. Brief: Lufthansa lost baggage compensation according to the Montreal Convention. This site does not include all credit card companies or all available credit card offers. Couple that with their 65 percent on-time performance, Korean Air doesnt earn much trust in the skies, thats for sure. Here are the steps to report a missing bag: The first step is to find the airline baggage desk. A Detailed Guide To United Airlines Lost Baggage Claim & Baggage Tracking. Lost Baggage. The afternoon and evening flight were cancelled . Frontier Airlines is the eight-largest commercial airline in the United States, but it pops up on two lists it probably doesnt want to appear on, that being lost luggage and most complaints. Their bags are currently (Sept 21st) still missing. Newsletter. Even so, airlines usually require original receipts for every purchase you make, so this isnt an invitation to pick up a six-pack or go out to a nice dinner. P. O. When a passengers wheelchair or other assistive device must be disassembled for stowage during air transportation, the airline must return the assistive device in the same condition in which the airline accepted it, including making necessary repairs if the device is damaged. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. HOP! Can the airlines exclude liability for certain items? denied boarding, delayed or lost luggage and the refund of unused airline tickets. For example, an airline cannot have a policy that they will reimburse a passenger up to only $50 for each day that a passengers bag is delayed. Can two men fly together in joint BC seats on Qatar? Trying to follow the often frustrating procedures of recovering property lost on an airline or at an airport can make the whole experience that much worse. Losing personal property while traveling is stressful enough. Read Verified Aegean Airlines customer reviews, view Aegean Airlines Photos, check customer ratings and opinions about Aegean Airlines standards. HOP! We may receive compensation when you click on links to those products. Is it worth saving $50 to book a multistop itinerary on three different airlines with tight connections when you could book a simple one-stop flight on a single carrier? Lost/delayed baggage - AEGEAN. Read more: Carry-on luggage showdown: Away vs. Roam. . If you've already checked a bag and your flight is suddenly canceled, plan on retrieving your bag from the baggage carousel where the bags that were checked will be reloaded. Even if you are among the lucky ones who have not yet experienced something like the Heathrow craziness, it's important to be aware of the possibility. As previously mentioned, the above limits are not set payments for when an airline completely loses your bag. Heres a sample of travel rewards credit cards with baggage delay coverage, along with pertinent details of the policy: As you can see, these cards can add some nice value if your bags are mishandled. 32 kgs in Business. Cabin baggage allowance. Depart & Arrive Departures. Unfortunately, our bags were somehow left in LA, and we were nervous they wouldnt be able to get to us in Adelaide. Sevyne, what the OP experienced is irrelevant to your daughters baggage. For example, some carriers will keep amenity kits on hand in baggage offices to pass out to customers with missing luggage. Premium Economy passengers are permitted one piece of carryon baggage, subject to the following size and weight limitations: Carryon baggage: 55 x 38 x 20 cm (22 x 15 x 8 inches) The weight of each piece must not exceed 10 kg (22 lbs ). If you absolutely need it, dont check it. aegean airlines s.a. . Lost or damaged. 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