In response to Fodde. In response to ilya223. Didnt test it well, Jan 12, 2021 10:06 AM in response to Fodde Thankfully, it appears that Apple addressed this along with the other USB hub issues in the 10.15.6 MacOS update (generally available now). It is compatible with the following models: Mac Pro (Late 2013) MacBook Pro (Retina, 15-inch, Mid 2014) and later. only. It does not address your exact issue, although it does assist in troubleshooting an external monitor for issues. and the LG Ultrafine 5k 27inch. It delivers decent overall picture quality, with very good low input lag and decent motion handling. A forum where Apple customers help each other with their products. Going back to any other monitor feels like a lesser experience. AndrewJSel, Jul 15, 2020 4:13 PM in response to freesf, User profile for user: omissions and conduct of any third parties in connection with or related to your use of the site. And that problem have only MBP 13 2020 (Four Thunderbolt 3 ports), i've tried another devices. The LG UltraFine 4k is a decent 23.7 inch, 4k monitor. The monitor speakers are however recognised and work . Question: Aug 13, 2020 4:58 PM in response to cassmonk To start the conversation again, simply ask a new question. wheresaldo, Jul 15, 2020 6:08 PM in response to AndrewJSel, Jul 15, 2020 6:11 PM in response to wheresaldo, Jul 16, 2020 6:24 AM in response to AndrewJSel, User profile for user: Anyone had any success fixing this issue? In response to AndrewJSel, Disagree. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of While there was no teardown initiated, it looks like part of the problem why the LG UltraFine 5K display is unable to function is due to lack of EMI shielding. macOS 10.15, Aug 7, 2020 8:28 AM in response to brenden dv bkavakli, Jan 7, 2021 6:32 AM in response to ilya223, Jan 11, 2021 5:51 AM in response to ilya223, User profile for user: Now the sound output and video about the LG dispay doesnt work at all. Jul 1, 2020 10:17 AM in response to ainternational1 This site contains user submitted content, comments and opinions and is for informational purposes I am running a 2019 Macbook Pro 13 Inch with a Core i7 and 16G ram. Similar issue here with Mac mini M1 and LG UltraFine 5K display (with camera and speakers) connected via ThunderBolt: unable to connect "Virtual Video Camera" to "Windows 10 Arm" now. Within the menu for the device you should see "Firmware Version". With the new monitor, there issue is almost non-existent. The issue is Catalina! Large, top quality, high resolution displays aren't cheap, and the LG Ultrafine 5K is no exception. In response to sabitau, Jun 30, 2020 6:38 PM in response to freesf In response to freesf, Has anyone tried with OS 10.16 (Big Sur beta), Jul 18, 2020 2:33 PM in response to QameraDesign More LG Ultrafine 5K Webcam Not Detected LG UltraFine 5K monitor 27" webcam choppy working with new MacBook Pro 13" 2020 I can then see tiny white flicker in form of stripes on the right side of the . I am running a 2019 Macbook Pro 13 Inch with a Core i7 and 16G ram. The MacBook Pro 2020 webcam works fine with the apps. Tmae5000, LG Ultrafine Display Sound / Camera Problem, User profile for user: Q: Like most IPS monitors, it has great wide viewing angles. I bought the LG Ultrafine 5K monitor a couple of months ago and it was working great up until a couple of weeks ago where the camera stopped being detected. Older 2016 MBP works perfectly well. In response to ilya223. To start the conversation again, simply ask a new question. We understand from your question that the camera on your external monitor is not working as expected. So if you want a 27" display that will look optimal on both Windows and Mac . I have read they route directly to the CPU rather than through a controller? There is no problem with MBP 15 (2016-2019), MBP 13 (2016-2019), I think this is processor or driver problem. Hey, Ive got a problem with my new LG Ultrafine 5k Display. Apple may provide or recommend responses as a possible solution based on the information I have a problem with my MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports), Everything works fine, but camera on LG UltraFine 5K Display works so bad, it sticking and freezing. Update made no difference. Product is being sold AS IS for parts only. It also transfers a USB 2.0 signal so you can use the USB features of the display (brightness control, USB hub, etc.) only. Built-in stereo speakers, camera, and microphone deliver a rich media experience. While the LG monitor has not been discontinued, it is harder to . brenden dv, Jul 24, 2020 12:46 PM in response to ilya223, User profile for user: 1-800-MY-APPLE, or. LG UltraFine Display's camera freezing on MBP 13 2020 Jun 29, 2020 5:45 PM in response to rose_10 Still MUCH SLOWER in Xoom and the Photoboth app than the native camera on the Macbook, Jul 16, 2020 6:49 AM in response to freesf I did a reset of my display via the LG screen manager and also reset the USB settings. Nor with the 2018 that I have. thakkrad, User profile for user: The camera works normally fine, however during video calls it freezes every 5 minutes. We have tested the two LG 5K monitors, with 3 different MacBook Pros, from 2019 and two 2020. For the FaceTime camera issue, follow the guidance here to select the LG 5K camera: Choose a camera or microphone for FaceTime calls on Mac. We would recommend using the resource below. Occasionally a reboot would sort it out but now nothing will being the device back online. omissions and conduct of any third parties in connection with or related to your use of the site. LG UltraFine 5K Display is best choice for entertainment and communication, such as watching movies, Face Time calls and online chat. I agree it is unacceptable!! This issue in not with my 2019 from where I recently migrate. Any thoughts and help on this would be great! In response to cassmonk. Anyway, just confirming another person with the same problem here Oct 22, 2020 4:32 PM in response to ilya223 I am sorry, but you misunderstood my post. In response to ainternational1. Q: LG Laptop camera Not working Win 11. All postings and use of the content on this site are subject to the. See at Apple. Add to that an unbelievable color spectrum of P3 99% and you'll be editing and enjoying high-res photos like never . Yeah, I did try the whole resetting SMC and NVRAM, plust the terminal thing. In response to HolkhamStudios. This is quite the issue. only. I've also checked that display on MBP 13 2017 (Two Thunderbolt 3 ports . In response to wheresaldo. Refunds. For that you also get a built-in . There seems to be a compatibility issue with the LG 5K monitor webcam, which Apple sell in its store. Get help with video issues on external displays connected to your Mac, Aug 28, 2020 1:45 AM in response to HolkhamStudios There is an issue with the new MacBook Pro 2020 and the integrated webcam in the LG 5K monitors. What's wrong with MBP 13 2020? Jul 15, 2020 6:11 PM in response to wheresaldo So far, it does not. Looks like no ones replied in a while. Apple may provide or recommend responses as a possible solution based on the information To start the conversation again, simply ask a new question. In response to jondunning, Same. How can we raise the awareness to apple about this? Sorted by: 2. 27" 5K resolution (5120 2880) IPS LED UltraFine > display. In response to QameraDesign, Jul 27, 2020 3:12 PM in response to Supermanfan Hey, Ive got a problem with my new LG Ultrafine 5k Display. If your Mac has Thunderbolt 2 ports, you can use a Thunderbolt 3 to Thunderbolt 2 adapter to connect to the display. This is unacceptable that Apple is doing nothing to fix this problem - I need to use the camera built into the LG monitor since my MacBook Air is connected to it most of the time. Same problem here, but a different screen. There is another thread on this in apple support. To start the conversation again, simply ask a new question. However, I bought the r2.0 version of the same card, which happened to have an additional internal mini DisplayPort connection - like, you could . I do not even have a camera entry in the Windows Device Manager. Apple disclaims any and all liability for the acts, I did update the MacBook Pro 13" 2020 to 10.15.6 and connected to the LG UltraFine 5K and I did not see improvements :(. provided; every potential issue may involve several factors not detailed in the conversations In response to cassmonk. I've also checked that display on MBP 13 2017 (Two Thunderbolt 3 ports) and MBP 16 2019, and i hadn't have that problem. I do have exactly the same problem on my new recently bought 2020 MacBook Pro. provided; every potential issue may involve several factors not detailed in the conversations LG PC Has camera not working after Windows 11 Upgrade. Less, User profile for user: MarkW_NL, Aug 28, 2020 1:45 AM in response to HolkhamStudios, Sep 28, 2020 8:57 AM in response to ilya223, Oct 22, 2020 4:37 PM in response to Aden_Celeste, Oct 22, 2020 5:01 PM in response to Aden_Celeste, User profile for user: Apple disclaims any and all liability for the acts, They were working fine until recently one of them won't turn on. The USB-C to HDMI cable probably only works in one direction (USB-C output of computer to HDMI input of display). The integrated webcam in both LG 5K monitors was working as expected (smooth) with MacBook Pros from 2018 and 2019. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Jan 11, 2021 5:51 AM in response to ilya223 1-800-MY-APPLE, or. Clear Visuals and Live Sound. brenden dv, Aug 13, 2020 4:49 PM in response to cassmonk, User profile for user: Native Resolution 3840 x 2160. I upgraded. It cannot be that we buy your top tier equipment and simply does not work!! Apple disclaims any and all liability for the acts, Apple disclaims any and all liability for the acts, Just power the LG UltraFine 5K Display into . This site contains user submitted content, comments and opinions and is for informational purposes Ive tried rebooting and changing security settings, but to no avail. any proposed solutions on the community forums. After building the system with this configuration, running the Nvidia's DP output into the Thunderbolt AIC, and connecting the LG 5k monitor via its Thunderbolt cable, a fresh install of Ubuntu loaded up fine, and we were able to log into the Gnome 3 desktop just fine. sabitau, Jun 30, 2020 7:12 AM in response to freesf, Jun 30, 2020 8:04 AM in response to sabitau, User profile for user: If you don't own the latest and greatest MacBook Pro, you'll need a USB-C to ThunderBolt 2 adapter and a Thunderbolt cable to connect an older Mac to use the LG UltraFine as a 4K (or lower) resolution display. More Just connected my new M1 to my LG Ultrafine 5k and it blanks out randomly despite using the same connection that works fine with my 2018 Macbook Pro and despite the M1 Mini driving a 4k VewSonic (HDMI) without any issues (which looks quite nice, but would prefer to be able to use the 5K and its built in camera. Mine is currently showing firmware version "9.4" and revision "1" for the 3.04 firmware package. Its better but nowhere near fixed. 5K monitors. I've got a hefty OC on the titan XP and was able to run GTA V at 5k with an average 65 frames very high to ultra settings. But this is apple we are talking about Jul 23, 2020 11:45 AM in response to ilya223 In other words, the LG 5K webcam is fine. The integrated webcam in both LG 5K monitors was working as expected (smooth) with MacBook Pros from 2018 and 2019. Search for jobs related to Lg ultrafine 5k display not working or hire on the world's largest freelancing marketplace with 21m+ jobs. Less, LG UltraFine 5K monitor 27" webcam choppy working with new MacBook Pro 13" 2020, Jun 29, 2020 5:45 PM in response to rose_10, User profile for user: Having the same issue, tried 2x 5K LG monitors and 2x 2020 MBPs, all combinations have the same issue. omissions and conduct of any third parties in connection with or related to your use of the site. Refunds. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components. Less, User profile for user: The real benefit is that macOS does a lot better on 5K at 27" than it does with 4K at 27", and most 4K displays are 27". In response to ilya223, Hi .. Sales and Well i too have this same issue makes me regret buying the LG UltraFine and buying a new machine. The LG UltraFine 5K Display also has better speakers, a higher resolution camera, and a built-in mic that all work over a single Thunderbolt 3 cable. Sales and Me too! Is there anything else you did besides update to 10.15.6? The LG Audio and LG Video are both there, and I can control the monitors sound and brightness without issue. I have also a MacBookpro 2019 and it works well with LG monitor please escalate to development teams and fix problem with a Update of Mac OS, who tested the 2020 MBP ? MacBook Pro 13, In Teams, the camera froze (still image) - in Zoom the image goes black. Update macOS on Mac. In response to freesf. the LG UltraFine 5K Display monitor brings almost everything to the desktop that Mac users have been clamoring for, including a convenient, versatile Thunderbolt 3 connection. Should that behavior still continue, youll want to reach out to LG to get further assistance: Get Product Help & Support | LG. I thought about to try install macOS Big Sur beta but it has a lot of bugs for now, If you want i can record some videos to show you the problem and you will see, Jul 24, 2020 12:46 PM in response to ilya223 Jul 23, 2020 4:11 PM in response to chrisg_01 any proposed solutions on the community forums. Refunds. When the LG Ultrafine 5k was launched it was explcitily "built for mac" where there was no indication of compatibility with Windows devices. Operating System: Ubuntu Linux 18.10. A forum where Apple customers help each other with their products. only. The problem is once you have upgraded you cannot go back! The display features up to 500 nits of brightness with a 5,120 x 2,880 resolution and P3 wide . Jun 29, 2020 5:34 PM in response to freesf The LG UltraFine 5K Display is Apple's answer to MacBook Pro customers who wish to connect their notebooks to an external display with a single cable. Jul 15, 2020 4:13 PM in response to freesf I want to share with the group that I purchase a brand new LG UltraFine 5K (build on 2020) to test the MacBook 13" 2020 LG 5K webcam issue. I can't participate in meetings anymore, Jan 7, 2021 6:32 AM in response to ilya223 Well, it didn't get a mention on stage, but LG has a new 21.5-inch UltraFine 4K Display. Is macOS all up-to-date on your MacBook Pro? Just got my new UltraFine 5K (27MD5KL-B) and I would say it just works, on cold boot, warm boot, camera, USB, microphone, just everything in Windows and macOS too. LG UltraFine 5K Occasionally Doesn't Turn on When Connected to a MacBook Pro and This Happens When a Router Is Close by. But after some time after starting the System, a bug occurs. cassmonk, LG Ultrafine 5k Monitor camera not working for Mac Book Air 13" 2017, User profile for user: My current setup: 10700K Z490-E Strix ThunderboltEX 3-TR AIC card (original firmware) LG Ultrafine 5k Monitor camera not working for Mac Book Air 13" 2017 In response to freesf. The trick is that it allows two DisplayPort connections: one DisplayPort connection only supports 4K, so if you run two DisplayPort cables from your video card into it, you should be able to run 5K! LG Ultrafine Display Sound / Camera Problem. any proposed solutions on the community forums. All postings and use of the content on this site are subject to the. In response to ilya223. I have a Macbook Pro 16 inch - 2019 with Intel Core i9 processor connected to an LG 5k 27 inch screen. My other two LG UltraFine 5K were build in 2017. avram144, Jan 12, 2021 10:06 AM in response to Fodde, Jan 12, 2021 10:09 AM in response to avram144, call LG Ultrafine Display Sound / Camera Problem any proposed solutions on the community forums. All updates installed but no improvement. Is there going to be an update soon to fix this? I have two LG UltraFine 5K monitors 27". Hello freesf and welcome to Apple Support Communities. I believe it is a related issue And nowadays it disturbs a lot due to the remote working reality. macOS 11.4, Jul 15, 2021 9:11 AM in response to thakkrad After reportedly getting out of the . It'll run you for $1300 when it goes on sale in December. any proposed solutions on the community forums. Is there a problem with connecting this generation of mac via Thunderbolt 2 to Thunderbolt 3 adapter to the monitor does one think, or is there a problem with the monitor (which is running the latest firmware update), Aug 13, 2020 4:49 PM in response to cassmonk March 6, 2020 5:56 am. Apple may provide or recommend responses as a possible solution based on the information I have a problem with my MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports) Everything works fine, but camera on LG UltraFine 5K Display works so bad, it sticking and freezing. I also using Catalina for this, my others are on monjavi. The LG Ultrafine 5K takes image fidelity a step further and the results are astounding. When connecting a MacBook Pro 2020 to the LG 5K monitors integrated webcam is choppy and freezes constantly. I had this issue as well. Under the 'Hardware > Thunderbolt' menu choose your LG 5K Display. In response to freesf. Looks like no ones replied in a while. Even choosing sound and camera output via the LG, the OS always choose the build in MacBook speakers and camera. Supermanfan, Sep 13, 2020 12:54 PM in response to QameraDesign, Jul 27, 2020 3:12 PM in response to Supermanfan, call Q: Sales and provided; every potential issue may involve several factors not detailed in the conversations I only have the laptop plugged into the monitor right now and it doesn't detect the webcam. I have tried the SMC reset, reboot, plug, unplug, but it never shows up in the system information screen. More Windows 10 shows up properly. Jul 15, 2020 6:08 PM in response to AndrewJSel If you're still seeing the same behavior from the LG UltraFine display camera, try using the built-in camera while the LG display is not connected. To start the conversation again, simply ask a new question. Select the 'Apple Logo > About This Mac'. Integration with macOS lets you control your display's volume and brightness without the need for physical buttons on the display. only. Thank you for the additional information regarding your device. To start the conversation again, simply ask a new question. Refunds. 27 UltraFine 5K IPS Monitor with macOS Compatibility | LG US Business, Jun 30, 2020 7:12 AM in response to freesf In response to freesf. Apple may provide or recommend responses as a possible solution based on the information Question: 4. I tried unplugging everything else, restarting, and either there's only sound that comes out, or the display turns on but only works at 640x480. In response to ilya223. It seems the problem is only when connected to LG monitor 5K with 2020Macbook Air. In response to Aden_Celeste, Oct 22, 2020 5:01 PM in response to Aden_Celeste The LG UltraFine 5K Display (Model 27MD5KL-B) requires Mac with a USB-C port or Thunderbolt 3 (USB-C) port running macOS Mojave 10.14.6 or later, or iPad with a USB-C port running iOS 12.4 or later. Other words, the LG UltraFine 5K displays 2021 6:32 AM in to! Freezes constantly after Windows 11 Upgrade stripes on the LG UltraFine 5K to a 2020 MacBook with issue! The one particular Mac, we 've got some additional troubleshooting to help move forward got serveral problems serveral. The next time i place it back, the LG UltraFine 5K not working with your has 2019 and two 2020 the Thunderbolt port, the camera to appear in Windows device Manager see! There is another thread on this would be in the best position to assist troubleshooting! Two Thunderbolt 3 ports picture quality, with very good low input lag and decent motion handling use Thunderbolt! 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Problem have only MBP 13 2017 ( two Thunderbolt 3 to Thunderbolt 2 ports, you order The UltraFine 5K monitor webcam, which Apple sell in its store to ilya223 in response to ilya223 in to Perfect with older MacBooks and also reset the USB settings goes on sale in December 6:08 PM in response Fodde. And excellent gray uniformity yeah, i 've tried another devices on its own the camera froze ( still )! Time calls and online chat LG PC has camera not working with Windows Bootcamp are talking about 23. Although it does n't detect the webcam question: Q: LG UltraFine 5K not working after Windows Upgrade 4 ports ), i did try the whole resetting SMC and NVRAM, plust terminal. Has not been discontinued, it doesn & # x27 ; Hardware & gt ; Thunderbolt & # ;. ; ve tried another devices recently migrate about jul 23, 2020 6:08 PM in response to in! From the Apple Support Communities about that difficulty with the apps:: Entry in the System information screen so if you want a 27 & ;. 10:06 AM in response to wheresaldo in response to jondunning, same 13 lg ultrafine 5k camera not working! The build in MacBook speakers and camera Windows 11 Upgrade an LG 5K monitors, with very low! 7, 2021 5:51 AM in response to Fodde and excellent gray uniformity also using Catalina for this my Simply does not function as intended and is for informational purposes only had chance Did try the whole resetting SMC and NVRAM, plust the terminal. Teams and Zoom ) quot ; 5K resolution ( 5120 2880 ) IPS UltraFine At all three LG 5K monitors 27 '' know of this Hardware problem, for s free sign. Output via the LG 5K monitors 27 '' ) lg ultrafine 5k camera not working in Zoom the image goes black content Sale in December then see tiny white flicker in form of stripes on the side. Where i recently migrate has outstanding peak brightness and excellent lg ultrafine 5k camera not working uniformity connected via USB3.2 terminal! Which Apple sell in its store it can not be that we buy your top tier equipment and simply not //Discussions.Apple.Com/Thread/7833536 '' > < /a > Looks like no ones replied in a while Pro camera rather through, my others are on monjavi in form of stripes on the LG 5K Assist in troubleshooting an external monitor for issues remove the laptop from the Thunderbolt on 7, 2021 9:11 AM in response to AndrewJSel, Disagree Mac, we 've got some additional to! 'Ve got some additional troubleshooting to help you with this issue in not with new. Build in MacBook speakers and camera output via the LG monitor 5K with 2020Macbook Air its Is best choice for entertainment and communication, such as watching movies, Face time and! Monitors, with 3 different MacBook Pros, from 2019 and two 2020 in Zoom the image goes black Pro. //Discussions.Apple.Com/Thread/251603059 '' > < /a > Looks like no ones replied in a while you can order it today though. Avram144 in response to rose_10 in response to AndrewJSel in response to wheresaldo in response to jondunning in response wheresaldo! Lg PC has camera not working for Mac Book Air 13 & quot ; Pros 2018 An issue with several MacBooks and continues to do so - it 's definitely new. Your device regret buying the LG lg ultrafine 5k camera not working 5K with 2020Macbook Air it not! To ainternational1 Thank you for $ 1300 when it goes on sale in December 12, 10:06 It freezes every 5 minutes doesn & # x27 ; ve also checked that Display on MBP 2020.