On that laptop I can look at the thunderbolt settings and it shows me the controller version I have and the 2 end points. My new thunderbolt to displayport cable works fine too. Uninstall the existing Thunderbolt Software. Please click the verification link in your email. We are glad to know that you were able to solve the problem and thank you for taking the time to share this feedback. however the microsoft driver pack worked instantly and with no problems. -updated windown 10 64 pro to latest version as of today 16th April 2021, windows 10 20H2 build , DCH driver still does not install. Regarding your question, please allow us to look into this and as soon as we have more details available, we will be posting back in the thread. On my Dell 9250 I've installed the OS from scratch. This update addresses Common Vulnerabilities and Exposures (CVE). I have the same error 0x80070643. The issue at the other thread that I'm handling is related with the Intel NUC, you have a Dell system, Dell should be able to provide you with better support as they know your system better than we do since they built it. - No, because it worked in the past I just tried with another cable, producing the same result. Thank you again for reading all this and I hope you have SOME solution other than to contact Asus. Could anyone tell me how to escalate this to Intel support please. For more complete information about compiler optimizations, see our Optimization Notice. Please try to install on Hades Canyon the Thunderbolt Driver downloaded from Intel. Sorry, you must verify to complete this action. I tried a workaround which worked in my instance. Please click the verification link in your email. He succeededto use the Thunderbolt device after installing theThunderbolt Control Center, probably with the default Windows Driver. What OS are you using with the NUC6i7KYK? Finally, you must reinstall the Thunderbolt software from Microsoft Store. As far as networking, make sure you update your Thunderbolt firmware to the latest version (at this time 18): https://downloadcenter.intel.com/download/26141 Download Thunderbolt 3 Firmware Update Tool. As soon as we have more details available we will post them in the thread. https://thunderbolttechnology.net/contact Contact Us | Thunderbolt Technology Community. The Thunderbolt control panel sees the Core X and allowed me to connect to it fine. Copyright Cable Matters Inc. All rights reserved, Thunderbolt 3 Firmware and Driver Updates for Dell Computers, Thunderbolt 3 Firmware and Driver Updates for HP Computers, Thunderbolt 3 Firmware and Driver Updates for Asus Computers, Knowledge Base for Cable Matters Connectivity Products. I found the latest Thunderbolt drive using IDSA and upgraded to it (1.0.1094.0). Sorry, you must verify to complete this action. You may re-send via your. Following a reboot there is no Thunderbolt device in device manager and when I run Thunderbolt.exe I can see the app is much older than the Dell one. Could you please provide us with an Intel System Support Utility (Intel SSU) report? The issue for me was the driver pack from your website for the Hades Canyon would not install the thunderbolt drivers no matter what i tried. And Thunderbolt is enabled in the BIOS. -bought the device new item in December 2020. For more complete information about compiler optimizations, see our Optimization Notice. So, at the moment I am using the port just fine, but not with the Thunderbolt 3 technology enabled, so I cannot get NVIDIA to allow me to bring the resolution up past 120hz sadly. A friend of mine did some kind of work around to get it to function as a display, however he did not fix the thunderbolt issue. Asus has VERY poor tech support with people who are clearly inept at their job, which is why I am here, and very frustrated. So, in NUC HV the IDSA reports that all drivers are installed, while there is no Thunderbolt Controller installed. The trick seems to be that Thunderbolt has to initiate itself before it shows up in device manager/ driver details. Which does pose the question if this issue will be present in the forthcoming phantom canyon? @LeonWaksman thanks for that, enclosed report. Thanks. This is a business machine with an external GPU for 3D rendering which I can not connect to due to driver install failure listed above, the software does not work with the onboard Raedon, a quick response would be appreciated. No luck. Chaps I got mine working. FYI, NUC8i7HVK Hades Canyon was launched in beginning of 2018 and now it is boeing replaced byNUC11PHKi7C Phantom Canyon NUC. I have display port to thunderbolt 3 cable that I am using at the moment to connect my monitor to my laptop. Just a minor question: The Thunderbolt Device works/acts only when someone is logged in. DCH still fails to install and crashes 75% through install. Please click the verification link in your email. Asus tech support was NOT helpful at all and simply told me to download drivers for Thunderbolt from their website that did absolutely NOTHING to solve the issue. In fact, that I cant revert to old or legacy drivers, hopefully someone knows that problem and got a solution for me. Thank you very much for your response. 1. Thank you for responding to my issue. So instead, he did a workaround and hooked up my laptop to the thunderbolt 3 port by using it strictly as a USB port, which also is what it comes up as in the device manager sadly. I've disabled and enabled it in the BIOS as well as upgraded the BIOS to the latest version.. Any assistance appreciated Hello - I have the same problem. The Monitor is connected via DisplayPort. I extract the file manually and install it. Elaborate your answers Intel please ! Even the window pops up with asking "do you want to accept one time or for ever". Recommended Find the best download for your system After installing the new Bios update "Intel Aptio* V UEFI Firmware-Integrator-Tools" Version 4.0 from 26.04.2021, the Thunderbolt Controller runs well and my Thunderbolt Device is running well, also. Nothing in device manager also. Sorry, you must verify to complete this action. Point this to the folder where you unzipped the driver package and let it run. I used Device Manager > System Devices and uninstalled Thunderbolt Controller AND deleted drivers (checkbox) Ran the .msi and was successful ! -Thunderbolt legacy driver sucessfully installs, but does not recognise the Razer Core X, no chain devices are indicated. These are the same tech support people that "guided" me to the wrong power adapter by telling me the wrong part number for it (costing me much money as I have already purchased 2 adapters before finding this out and had to return them), even directing me to their store which was the wrong adapter completely, even AFTER telling them the exact computer I had. My topic is 100% related to THIS TOPIC. I would really apprecaite some help on sourcing the issue, if this fails the unit will be returned. Chezara your issue is related with the 240hz refresh rate that you cannot get or the sleep mode and black screen issue which is why this post was open for? Double-click Thunderbolt Software Installer.exe. For instance, NUC11PHKi7C (Phantom Canyon). Please try to install on Hades Canyon the Thunderbolt Driver downloaded from Intel. Run the SSU scan and save the results. I've installed all the other drivers from here. The update utility does not work well is there an update coming? given the error code can you pinpoint or suggest anything useful? Double-click Thunderbolt Software Installer.exe. Hmm, that's strange, you sure it's a Thunderbolt monitor and not mini DP (sorry have to ask)? Sorry, you must verify to complete this action. Install the Intel Thunderbolt 3 Firmware Update and reboot your computer. Thank you very much for the feedback provided. I don't currently have any other thunderbolt devices. Note If the driver won't install and you are using a supported operating system, try one or both of the following: Plug a Thunderbolt device into the Intel NUC and run the installer again. We can not use this device at all. Assistance in resolving quickly is greatly appreciated. 3- We understand that you tested the Thunderbolt* Sonnet 10GBE Adapter on another System. I wonder if the zip installer is the issue and that is why the driver will not install. I would be grateful for any help, too. I can't find Thunderbolt Driver in Microsoft Store. -nvidia drivers will not install as the 1080Ti is not being read by the system. Most drivers install well, however the Thunderbolt driver 'thunderbolt-win10-1.41.1094.0.zip' will not install I get the following error, enclosed the log file. profile. In order to check this further, could please provide the following details? Following all instructions in this thread, networking two NUC6i7KYK running Windows 10 via Thunderbolt 3 port using 0.5m StarTech thunderbolt 3 cable does not work at all. You may re-send via your FYI I installed the microsoft thunderbolt drivers with the device connected. I have no other Thunderbolt devices I could connect. I'm running the .250 drivers you manually download from intel. I have checked the Thunderbolt Sonnet 10GBE Adapter on another System (Dell XPS) with Thunderbolt 3 (Version 1575) and everything works well. NUC6I7KYK driver download page had a gateway upstream error and timed out for all drivers this past weekend. After updating Windows 10 OS, the legacy driver was replaced with the new Intel DCH Thunderbolt 3 Driver (Version 1.41.1094.0) From this moment, the Sonnet Thunderbolt 3 Device stops with ErrorCode "Der Gertestart wird blockiert, weil der Benutzer nicht angemeldet ist. Perhaps a link to an older version of the driver may help. (Code 55)" that means the start of the Device is stopped, because the User is not logged in. Please click the verification link in your email. The Thunderbolt Control Center should load automatically after the driver is installed and if you're connected to the Internet. Following the previous posts, I did contact Dell Support. Thunderbolt driver allows you to connect devices such as storage devices, monitors, and other peripherals to the system, by using the Thunderbolt port. Take care! However when I plugged it in, windows did that "you plugged something in" sound, however the thunderbolt software would NOT identify it. Sorry, you must verify to complete this action. Thanks in advance. @AndrewG_Intel there is 'something' not right with the installation of the driver pack available from the intel website. Also, could you please provide us with a picture or screenshot of the error/failure? I'm trying to connect a screen with a Thunderbolt (type c) to Displayport adapter. I've tried ~3 TBT cables and only 2 of them worked, so I would just double check that the cable works with another device if possible. Uninstall the current driver, then run the installer again. It's not satisfaisant ! At present the razer core X is detected by the OS as a USB connected device, the general drivers tab states 'the device is working properly' however follow through to the driver details and the installed driver files are winusb.sys. Its check in the bios 0037. Install the IntelThunderbolt3 Firmware Update and reboot your computer. Thank you for your support and your fast response. http://www.dell.com/support/home/cr/es/crbsdt1/Drivers/DriversDetails?driverId=1D9H4&fileId=36467142 https://thunderbolttechnology.net/contact, https://communities.intel.com/community/tech/nuc. Note. FYI, I don't have this problem in NUC FN, where the same driver is installing without problem. And thanks Staale for posting how you got it to work. So, please recheck this installation again. Click the menu where it says " Summary " to change to " Detailed View ". Staale is correct, you have to have a Thunderbolt (tm) device plugged in to show in Device Manager. You may re-send via your, Thunderbolt DCH Driver Intel Nuc 10th Generation, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Gaming on Intel Processors with Intel Graphics, Intel Aptio* V UEFI Firmware-Integrator-Tools. Most recently I tried talking to them to get further support, only to be told that my graphics card cannot handle a higher resolution or that the thunderbolt port is broken. I'm assuming that Intel Engineering will give you support in this matter, based on your posts and the SSU report. @AndrewG_Intel and @LeonWaksman , thank you for the replies, I would really appreciate an answer using a signifcantly slower work around. Likewise, looking for a resolution to the NUC6I7KYK Thunderbolt 3 driver download. Thank you for posting on the Intel communities. 6. 2- After installing the new DCH Thunderbolt* driver, was also the Thunderbolt Control Center software installed? This is a link to Thunderbolt Control Center and not to the Thunderbolt Driver. Everything was working fine this morning and yesterday with the adapter and m. Select Apps & features. I'm 90% sure that what you're using is a USB Type C adapter to DP, which of course would not enumerate the TBT driver, as Thunderbolt cables are spendy and it doesn't make sense that it would be TBT->DP, as the cost would be too high, when a USB Type C cable can do it. Regarding your inquiry, as per compatibility details, you should not have issues but would be good for you to check any reported problems with the device manufacturer (OEM). Both the Razer Core X and 1080Ti have been tested on other devices and work sucessfully so the issue is specific to the Hades Canyon. No thunderbolt on my NUC6i7KYK, when I use Intel Update Utility it says fail. I will do my best to fill in your blanks. Hello there, Just get recently a brand new Dell XPS 15 9560 and bought an Thunderbolt/USB-C -> HDMI adapter yesterday. Have tried downloading legacy version and no joy. I'm trying to get two NUC6i7KYK's running Windows 10 to network to each other through the thunderbolt port. For more complete information about compiler optimizations, see our Optimization Notice. - 2nd option. Thank you for your understanding. By any chance have you tested another (different) Thunderbolt device on the Intel NUC? This is not poping up with Intel DCH Driver (1.41.1094.0). While I appreciate your interest in helping me Ivan, and I hope what I say does not come off as offensive, but I feel as though you have veered completely off topic and did not read my reply AT ALL. I download it and hit install which it of course errors out. YAY! Cheers. Need machines that work and support to match, appreciate your earliest insights. -resintalled machine as a last effort, DCH still fails to install and crashes 75% through install. Staale is correct, you have to have a Thunderbolt(tm) device plugged in to show in Device Manager. Just to make sure, does this issue happen when installing the driver with the Thunderbolt* device hooked up to the unit? Thank you. So it isnt the razer core box that is causing the issue. And the Thunderbolt controller is not showing up anywhere. The update utility just fails. Is it possible to change this in registry for example? 1- When you say "the legacy driver was replaced with the new Intel DCH Thunderbolt 3 Driver", did you mean the Operating System updated (pushed) the driver? We are glad to know that the Thunderbolt* device is running well and thank you for sharing your feedback about this outcome. I apologize but I am not sure how to find some of the info you are seeking because I am not that knowlegeable computer-wise. This package contains the Intel Thunderbolt Controller driver. Download the Intel SSU and save the application on your computer Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. This seems a common issue. The Thunderbolt Control Center should load automatically after the driver is installed and if you're connected to the Internet. As in this post I am using a Thunderbolt Network Adapter and the device is not reachable, untill login. I'm not happy with the *no* solution provided, cf. Updated BIOS, installed thunderbolt software (and all the other drivers I could find using the Driver Update Utility), details are displayed as below. In order to confirm the device is working, please show version number etc in UEFI. -install intel Driver and Support Asisstant and update all. WHQL [03/02/2022] Intel Thunderbolt Bus Driver Intel Thunderbolt Networking Driver . Only Thuderbolt3 driver doesn't list in the device manager including hidden device under system. Use the Service Tag or Detect Product to identify software for your computer. If you research or let me know the adapter name/model, I imagine it will say as much. Thunderbolt 3 driver for Windows 7 - 10 is now available for download at https://downloadcenter.intel.com/product/89187/Intel-NUC-Kit-NUC6i7KYK Drivers & Software, My thunderbolt is still not working. Locate Intel Thunderbolt Controller Driver in list and select Download on the right side of the page. I previously tested with a regular Thunderbolt cable and that does nothing.. same goes for my thunderbolt to hdmi cable. 2. You may re-send via your Drivers & Software. (it is like Bluetooth when it first came out. So in short. Please Intel Corporation can you help me? I gave you ALL the information you requested and explained my problem further, yet you did not address ANY OF IT. This is the adapter I'm trying to use: https://www.amazon.de/gp/product/B01AR81YXQ/ref=oh_aui_detailpage_o03_s00?ie=UTF8&psc=1 AUKEY USB C Adapter auf DisplayPort fr Type C: Amazon.de: Elektronik. Install the System BIOS update and reboot your computer. Please click the verification link in your email.