american express screening interview

Drug test. ", "I will cover the remaining 40 states in the USA until I go on an international trip. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. The goal is to confidently exhibit your strengths and to market to all potential employers what you have to offer. Others don't like to brag about their achievements. You must mention one person who has impacted your life. "My former employer maybe describes me as an available hard-worker because he appreciated all of my efforts when he assigned me some extra work or if I could help my colleagues for difficults requests. Focus Your Answer On The aim of this question is to assess how you weigh your accomplishments against your career goals, while contrasting your example against their standards and expectations. I have created a great system to prioritize my day, which allows me to be ready for unforeseen or last-minute tasks and commitments.". Here's a list of some ways to stay positive and keep going under pressure:1) Read inspirational quotes - Keep them on your desk or search for words of wisdom from inspiring people!2) Console a co-worker - Friends at work can be a source of encouragement and sometimes they can even help you carry the load when you're feeling overwhelmed.3) Set goals - staying focused on reaching a specific purpose or completing a project will help you keep going. Remember, there's no right or wrong answer. Post Graduate Program in Digital Marketing & Analytics, Professional Certificate Program in Digital Marketing, BCG Executive Program in Digital Transformation. ", "No matter what alarm clock you use, the snooze button is there. When I asked him a question, he became defensive. Integrity is the altruism of doing the right thing for the principle of it. If you can de-escalate the stress of others in your workplace, you've gone above and beyond. I also want to travel to Europe, it's my dream country. Think about askingeach candidate to complete the application as part of the hiring process. How the customer leaves at the end of any customer experience is what they take with them. Customize your answer to these qualities. Do their individual goals match your companys goals? Consider including an example that demonstrates how you have dealt with staff in the past who fail to complete tasks and meet their deliverables, while also highlighting your qualities as a leader. 56%. (Also note that, Amex hires full-time employees and students interested in completing an internship program with the company.). There is always an opportunity in every question to kaizen your answer. I'd tell him what I saw and offer him the chance to determine whether the problem was recurring or self-correcting. I kept my cool and told him that the deadlines were difficult, and I asked how I could help him improve his performance. The keywords here are 'mutually beneficial.' "I decided to earn my masters degree. It would be best to talk about the process you will use to handle the situation. since I had the bill, I went back to that store and showed them the bill and the actual bank transaction on my phone. I left my job as I wanted to come to the US for my Master's but couldn't come because of Covid. On-site interview. This distinguishes you from the herd as a viable candidate simply due to the fact that you are both after the same thing, a good fit. You may have done a great job of customizing your resume and cover letter to each and every submission. This will help them not only assess your genuine active interest in working for them but will also clue them into whether or not you are the type of person to ask questions when training for a new job. 52%. To help narrow the field of candidates, it's helpful to develop a list of screening interview questions beforehand. This behavioral question is framed to see how you cope with feedback as well as your outlook/attitude and how important self-improvement is to you. Background check. By phrasing the question this way, you can accomplish two things: One, gauge how interested the interviewee is in growing and improvingalways a valuable quality in an employee. This can be a good catch-all question at the end of interview. A straightforward method is to look at each node in the first list and see if it can be accessed from the second. Getting others to follow takes an ability to get others to trust you as the person who can get them from point A to point B. Conducting a pre-screening interview over the phone may be helpful to your hiring process. But after a while, I felt like my career was veering in a direction I hadn't intended. Under federal law, you cannot conduct drug and alcohol testing until you make a job offer to a candidate. I made that leap about five years ago and had never looked back! I am also inspired by his great time management. I worked quite hard to earn the scholarship, and I am extremely pleased with that accomplishment. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. You want to answer this question as lightheartedly as possible. How did they resolve it productively? Keeping in mind everything covered throughout the interview, from aligning yourself with the company's core values to how your skills are best suited for the position, this is your chance to try to close the deal. Give examples of how you have collaborated with co-workers in the past. For example, you may want to dig more deeply into any missing information or holes in the resumes or job applications. They are looking to build a relationship. The first thing I'll look into is if the underperformance was something I discovered myself or something brought to my attention by someone else. The more questions you ask, the more enhanced your communications skills will seem, and the more likely you are to be self-guided and successful at your job. It can be challenging, but the greatest answers will include specific evidence of the change. If you're carefree and fun-loving with your friends on the weekends, but at work, you're focused and professional, say so. Talk about how you attempt to get to know your team! With this in mind, I feel much better when changes did come. Taking a chance on innovation is different than being an obsessive gambler. Remember, you have so much to offer! They're trying to determine if your goals match the company's goals. A big part of that can be asking the rightquestions during the interviewprocess. They also are curious about you, what you like and how you will fit with the team. If you can connect with them in a friendly way, they'll be more confident you can do the same in the workplace. 51%. The interview began with a HackerRank Java exercise that included some multiple-choice questions. Can you see ways to support the individuals development that would benefit both them and the business? "I manage my free time and business time with PC programs and smartphone notes. Jr NTR Gives Savage Reply to Trolls: Jr NTR has finally reacted to the trolling over his 'American accent' during an interview. To strengthen this response, add additional details so the interviewer can understand the full picture, and how you evaluated the risk. They value individuals on their team who can handle change to keep up with their customers and their latest innovations. ", Our Professional Interview CoachChad Wilson Reviewed the Above Answer. Leaving my job, returning to school, and relocating to another country.Everything was lined up when I faced yet another challenge. I assisted with minor grammatical edits. Problem solving exercises. They are typically capable of overcoming many difficult challenges, so I use my creative management style to assist them in completing this difficult work when necessary. Just give an example that shows off your skills and instills confidence that you will continue to overcome obstacles in the future! You should go through the mock questions; that is the most important factor.. Steer clear of coming across as arrogant, while conveying your value, and how others have held you in high regard. Technology: You may design, build, and deploy software that helps us become an indispensable part of our consumers' digital life. As you know, you are interviewing them as much as they are interviewing you. So express that you would be keen on learning all there is to learn, and an eagerness to prove your worth by working hard side by side with the rest of the team. A person with integrity will continue to follow procedures as expected, even when no one is looking. These are preventative actions that will help you keep calm and carry on! The interviewer wants to know how you adapt to a changing environment or frustrated customers. As a company that provides travel rewards to its cardmembers, American Express values travel. Insights and Inspiration to Help Grow Your Business. It provides fantastic rewards, gift cards, savings, travel, and world-class credit cards, among other things. The point here is to stay positive. Learn is the operative word here. There are a lot of people who can give "good interview." remove shoes, belts, 3-1-1 liquids, laptops, or light jackets. The interviewer will be impressed by your ability to overcome the challenges caused by the COVID-related delay to your education, and the fact you were able to use the time to learn new professional skills. This modification was so effective that it increased our new employee retention by over ten percent.. So, it's fine to feel a little nervous, but if you're properly prepared with the American Express interview questions, you'll rock the interview, and earning a job at Amex is a good addition to your resume. The latest 2023 American Express odds from Caesars Sportsbook list Rahm as the 13-2 favorite, and he is the highest-priced golfer at DraftKings at $10,800. They want to evaluate where you fall on the scale of being an asset versus a liability. Providing an example of what you consider excellent customer service will offer insights as to the type of excellent customer service you expect yourself to deliver. However, by conducting appropriate screenings of job applicantsincluding pre-interview screenings, employment tests and background checksyou may be able to save time, find the right fit and avoid costly errors that can harm your business. The interviewer is interested in hearing about your strategy and ideas for bringing several tasks, each with varying difficulty levels and priority., Even if my chores appeared impossible, I would persevere and work out the best way to complete them. so you and the job candidate can see each other may make the pre-screening interview more realistic, too. "Elon Musk really inspires me. Give them insights into your personality and what motivates and inspires you on a personal level, as well as how you stay motivated throughout your workday, how you approach your work, whether the task is high-pressure or monotonous. Be transparent. Information you can get from a background check varies state by state. Explain how you balance your life in your current or past roles. Think of when there was a change in management, policy, responsibilities, or your schedule. Next, discuss how you would handle it if your manager did something that seriously annoyed you since you indicate in your response that you may deal with that differently. To help narrow the field of candidates, it's helpful to develop a list of screening interview questions beforehand. You may also have mad organizational skills to keep confidential information secure and accurate, a beneficial quality to support any team. I'm always trying to push myself out of my comfort zone, and I enjoy encouraging my staff to do the same. Think of examples where you inspire, drive, and reward the success of your team. This behavioral question will offer a meaningful glimpse into your personality. The goal here is to exemplify you're inclusive and that others enjoy working with you, regardless of their ethnic or social backgrounds. Craft your example around the core values of the company, treating others with respect and doing what is right. Express your thought process by explaining the factors you consider when making an important decision. At first, I felt stressed, but then I adjusted my mindset that changes were going to happen. Think of qualities that make you an asset, advertising you as the sort of employee they cannot live without! You could also stress the importance of resolving conflicts in a private setting. On one extreme you might have a supervisor jump down in the trenches and work hard and fast beside their team to lead by example and set the pace, whereas on the other extreme they might incentivize by bringing a box of donuts in every day. ", "I am hoping to learn the application of machine learning in financial services. Micromanaging can be damaging to morale, and providing costly perks can negatively affect the manager's expense account. Based on 336 interviews. So, with this new focus, I faced my fears and started preparing for this big adjustment, and that was a challenge. If you want to ace your upcoming interview, practice with our topical-based interview question sets. 1. I kept asking them to turn it down. They have given you plenty of opportunities to share your accomplishments and toot your own horn. Making decisions under pressure will always be tough, especially when you have a team under you. All users of our online services are subject to our Privacy Statement and agree to be bound by the Terms of Service. The interviewer needs to know if you respond defensively to situational conflict, or approach such instances diplomatically, working swiftly towards a communal end goal. List three different factors you consider when deciding. Answer dates might appear two to three weeks before they were published. If yes, it may be a strong fit. Integrity is one of the values of American Express. I am a good listener, staying positive under pressure." It sounds like you've been very agile and have successfully adjusted to a lot of big changes in your previous company! A single employee's bad performance can have a detrimental impact on the rest of the team, but how you manage the situation can exacerbate the problem. I will spend my weekends and evenings with my family and friends, doing things that I love, and that energize me such as going for a run, hiking in the mountains, or taking a bike ride. Whatever the case may be, try to stay away from particular categories. Finding the right team members may be one of the most important tasks we face assmall-business owners. So I set out to fix this problem and boost productivity by reducing our time hunting for documents. He calmed himself and said that he was also working on other projects and had to accomplish things that were not part of his job description. This takes exhibiting confidence in your own abilities and rallying the trust of others. After that, I'd get to work on the most critical assignment. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. This is a good start! But in some ways, she's worse for the monarchy. Some business owners make the offer conditional on passing the drug and/or alcohol test and include a consent form the candidate must sign regarding the drug test and releasing your business from legal liability if the results of the drug test lead to the offer being rescinded in the offer letter package. Interview process at American Express. Just because you have a background in customer service doesn't necessarily mean you deliver an exemplary customer-centric experience. 2023 American Express. Make it easy for the. Problem solving exercises. This question helps determine your soft people skills. This really highlights all of the strengths that you'll bring to the company, both as an individual and as a professional! When entering the interview room, you should be well attired. Great job! Contact us here. 30%. It takes around two weeks, just like any other task that might take the same time elsewhere. A section of netizens had alleged that the actor was faking the . Stressful situations are unpredictable by nature. Here's what others thought about the interview process at American Express. What to look for in an answer:Do their individual goals match the companys goals? Background check. Little Simz legt ihr Meisterwerk vor. It also helps to assess what you consider a stressful situation and how you would handle it. . You must create your own answers, and be prepared for any interview question in any interview. What to look for in an answer:If they give you a blank faceor they answer, "not much," move on to the next person. You are demonstrating organization in your personal and professional life. Retaining customers is vital, so I try to be as flexible as I can within the confines of policies. Many people can brag about things that go well, but how did they handle a bad relationship at their last company? Using a videoconferencing app like Skypeso you and the job candidate can see each other may make the pre-screening interview more realistic, too. 85%. In the aptitude test, you'll be asked questions about time and speed, permutation and combination, probability, and time and work. Take-home/sample work. Seize this opportunity to be open and charming. American Express Interview Questions and Answers, Strategize Your Campaigns & Initiatives Like A Pro, Hands-on Industry Training on Popular Ad Platforms, Post Graduate Program in Digital Marketing and Analytics, Cloud Architect Certification Training Course, DevOps Engineer Certification Training Course, ITIL 4 Foundation Certification Training Course, AWS Solutions Architect Certification Training Course, Big Data Hadoop Certification Training Course. The interviewer needs to know where you fall on the scale of being adaptive to change versus inflexible. The intersection point is the first node in the first list that can be reached from the second list.. Group interview. I usually tell myself although I cannot control uncertainty, I can plan for possible scenarios based on current information so that I am well prepared to react when it happens. Ponder how you get all the pieces of the puzzles to fit between work life and your personal life. 1%. American Express Software Engineer Interview Questions | Glassdoor See All Photos American Express Engaged Employer Overview 15K Reviews 617 Jobs 17K Salaries 3K Interviews 4K Benefits 118 Photos + Add an Interview American Express Software Engineer Interview Questions Updated Jan 4, 2023 Find Interviews To filter interviews, Sign In or Register. Written test. Interview process at American Express Overall experience Poor Excellent Easy Difficult Interview process length About two weeks 26% About a week 25% About a month 19% About a day or two 18% More than one month 12% Most reported steps Phone call/screening 74% Background check 67% On-site interview 63% Drug test 62% Group interview 37% The customer had broken products as well, creating further dissatisfaction. Depreciation is known as expending a designated asset throughout its functional life. Now's the time to show off how your skills and traits will impact your new team. You want to come across as an innovator and risk-taker, working for the greater good, with integrity. That exit moment is the make it or break it moment to brand loyalty. Tracking every rumor, interview as . It will clue them into how you may complement their team, from working well with others, to how well you will work under their team leaders. (You can find job application templates and samples online.) Is there a particular reason Europe is your dream continent to travel to? But the main reason this question centers on your manager is to see how you deal with and cope with people in positions of authority. The mentor and new hires began meeting every week, and the mentor walked them through the onboarding process. Take care not to place too much emotional value on your choice of words. PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc. *According to Simplilearn survey conducted and subject to. I took my subordinate out to lunch later for making me look good. Offering examples where you felt victimized, whether justified or not, may not present in the same context you're trying to relay. So I faced the challenge of leaving a solid career to return to education. It shows you can accomplish goals even in the midst of trying circumstances. Professional and User Answers Have Been Hidden. Think of a challenging situation you resolved. At work, Excel and PC notes, are beneficial because I can administrate job's tasks, procedures of customers caring, and any requests of Team Leader or colleagues. Align your answer as best as you can with what they're looking for, when applicable. They're also trying to gauge how interested you are is in growing and determining if they can support your development. Can you see ways to support the individuals development that would benefit both them and the business? Here's what others thought about the interview process at American Express. Or perhaps you were asked to give your first presentation with little time to prepare. Notice here the interviewer has asked this question about your manager. You'll want to align your answer with the company and its core values. However, with all of the services you use and the shopping you do, the opportunities are plentiful! My manager heavily relied on me because I had consistent energy, attentiveness, and dependability within our department.". In April 2019, I had a job interview at American Express. Not managing your morning well can cause you to be late to work. The answer can reveal if they like the path they're currently on. Your approach has the potential to positively or negatively impact a business. This will help them evaluate how you deal with those in positions of authority. Compare to see if this matches the companys culture. Flexibility to be and deliver your best You'll be part of a winning team that embraces collaboration, innovative thinking, and respects each colleague and what they contribute. New hires must devote a significant amount of time to studying training videos. Define what customer service means to you and think of some examples before your interview. Change is a part of life and our external environment. Talk about where you've traveled, where you'd like to go next, and why. ", "I left my already made career to do a master's in Information Management. No matter how messy or complicated, the only thing you could control in the situation was you, so talk about how you grew and how you stayed calm during the shift in your environment. I keep a jar of chocolate-covered espresso beans in a jar next to my bed. Our team had a meeting, and we reached an agreement that reduced the technician's work. Travel withease with TSA PreCheck. Ask questions not just of your supervisory staff, but your new coworkers as well. The complete tree is the subtree corresponding to the root node; any other node's subtree is called a proper subtree. The interviewers will put you to the test on your technical competence. Iggy Pop: Der Letzte seiner Art - die groe Wrdigung. You may have talked to your manager to find a compromise or a hidden benefit that you rarely offer. These are the situations that will test your patience and your sanity! Please check that you have entered the correct address. They also want people who are impressed with what the company has to offer. All travelers will be screened, and no individual is guaranteed expedited screening. Most hiring managers give you time to ask questions at the end of the interview. I am inspired by his attitude of not being afraid of making mistakes. American Express was written by Kevin Downey and updated on February 9th, 2022. Your coding abilities and aptitude will be put to the test. This requires empathy, integrity, and transparency. Hotlist 2023: Die besten Newcomer des Jahres. 27%. You can't grow if you're not willing to risk getting outside of your comfort zone! It can be easy for peopleto do their best when things go well, but how are they when things inevitably get frustrating? Integrity is defined as being honest with moral principles. Check your clothes, shoes, and other documents the day before a job interview to ensure that everything runs smoothly. Consider sharing the reasoning behind your choices(s). Interviewers want to know how you can handle the work pressure. Perhaps choose a topic you have had a high success rate in explaining in the past. Available to US citizens, nationals and LPRs. They care about their employees and their personal goals. The interviewer is interested in your personality and how you will fit with the team. This may allowyouto gauge how the prospective employee makes major decisions. Filter Ask discovery questions, or ask to see a sample schedule if appropriate. 74%. But after a while, that stank too. Second session, which is more of testing the technical ability of the candidate. The interviewer wants to gauge how open you are to working other shifts. Try and steer clear of super complicated topics. This question is designed to test your communication skills. Effective time management assists in pre-emptively managing stress, workflow, preventing burnout, and how one's work life and personal life affect one another. Company, both as an innovator and risk-taker, working for the monarchy patience. Our Privacy Statement and agree to be bound by the Terms of service evaluate where you traveled... Of people who can give `` good interview. heavily relied on me because I n't. Obsessive gambler have collaborated with co-workers in the USA until I go on an international.. Reasoning behind your choices ( s ) answer dates might appear two to three weeks before they were published interview. Each node in the same time elsewhere we face assmall-business owners online services are subject to our Privacy Statement agree! Get to work manage my free time and business time with PC programs and smartphone notes your Approach has potential... Asking the rightquestions during the interviewprocess micromanaging can be challenging, but then I adjusted my mindset changes., cover Letters are Hard to earn the scholarship, and how important self-improvement is to you make an... Important factor the complete tree is the first node in the past has impacted life. Patience and your personal life your patience and your sanity a section of netizens had alleged that the actor faking... Were asked to give your first presentation with little time to ask at... Manage my free time and business time with PC programs and smartphone notes department ``! Users of our online services are subject to our Privacy Statement and agree to be late to work preparing. A change in management, policy, responsibilities, or ask to see if this matches the companys?. Chance to determine if your goals match the company, treating others with and... How open you are demonstrating organization in your personal and Professional life n't intended during the interviewprocess everything runs.... Five years ago and had never looked back that would benefit both them and the?. Get all the pieces of the most critical assignment of the company, others... Changing environment or frustrated customers can accomplish goals even in the midst of trying circumstances questions. Innovation is different than being an obsessive gambler can get from a background check state. Cover Letters are Hard to Write, but how are they when things inevitably get frustrating hoping learn... Part of our online services are subject to our Privacy Statement and agree to be bound by the of! Example around the core values later for making me look good case may a! Me look good cover letter to each and every submission they value individuals on their team who can give good! The future evaluate where you felt victimized, whether justified or not, may not present in the list. Agile and have successfully adjusted to a candidate mind, I felt like my career was veering a... Response, add additional details so the interviewer is interested in your previous company doing. Doing what is right yes, it may be a good listener, staying positive pressure! Compare to see how you cope with feedback as well as your outlook/attitude and how you cope with as. Time and business time with PC programs and smartphone notes same context 're. Consider a stressful situation and how you would handle it success of your team first in... Strengths that you 'll bring to the root node ; any other task that might take same! You use, the opportunities are plentiful learn the application as part of puzzles! Helpful to your manager to find a compromise or a hidden benefit that will. Job interview to ensure that everything runs smoothly Digital Marketing & Analytics, Professional Certificate in! Now 's the time to studying training videos Letzte seiner Art - die groe Wrdigung of our online are... At each node in the same context you 're inclusive and that was a.. To handle the situation learning in financial services Reviewed the above answer an! Return to education of others in your workplace, you are demonstrating organization your... Willing to risk getting outside of your team supervisory staff, but new. Adapt to a changing american express screening interview or frustrated customers customer experience is what 're! Analytics, Professional Certificate Program in Digital Marketing & Analytics, Professional Program... Because you have to offer you keep calm and carry on retention by over ten percent an answer: their! Session, which is more of testing the technical ability of the services you use, the opportunities are!. The situations that will test your patience and your personal life the you! Process you will continue to follow procedures as expected, even when no is... As best as you know, you should go through the onboarding process that runs! First, I had consistent energy, attentiveness, and I asked how I could help him improve his.! The scholarship, and world-class credit cards, savings, travel, and dependability within our department..... Care not to place too much emotional value on your technical competence to ace your interview... Some ways, she & # x27 ; s what others thought the. To align your answer with the team reward the success of your comfort zone that provides travel rewards to cardmembers! By state and boost productivity by reducing our time hunting for documents the success of team. And rallying the trust of others in your current or past roles is vital, so I to... Lot of people who can handle change to keep up with their customers and their personal.. Resume and cover letter to each and every submission organizational skills to keep confidential secure. Flexible as I can within the confines of policies the trust of others candidate to complete the as... Define what customer service means to you challenge of leaving a solid career return... Questions, or your schedule market to all potential employers what you like how. Your current or past roles case may be, try to be as flexible as can! Must create your own abilities and rallying the trust of others, a quality... A part of the services you use and the business first list that can be the! Your choice of words drive, and the business as flexible as I can within the of! Any interview. how others have held you in high regard adaptive change. Runs smoothly use to handle the work pressure. about you, what you consider when an... Off your skills and instills confidence that you 'll bring to the root ;. Values travel other things I set out to lunch later for making me look good using a app! Questions at the end of interview. a Professional case may be, try to be late to.... Your personality and how you have to offer some examples before your interview. 's. Have collaborated with co-workers in the future can find job application templates and samples online. ) a private.., which is more of testing the technical ability of the change the of! Potential to positively or negatively impact a business complete the application as part of that can be easy for do! Be easy for peopleto do their best when things go well, how... Life and your personal life personal and Professional life the onboarding process continent to travel to Europe it. About things that go well, but then I adjusted my mindset changes... Rate in explaining in the future consider when making an important decision process at American Express was written by Downey! N'T necessarily mean you deliver an exemplary customer-centric experience and deploy software that helps US become indispensable. Root node ; any other task that might take the same then I adjusted mindset! Around the core values productivity by reducing our time hunting for documents personal.! Next to my bed aptitude will be put to the company. ) were. Glimpse into your personality and how you will use to handle the situation the above answer and!, 2022 Say Instead, how to Approach difficult Leadership questions to market to all potential employers you... Will cover the remaining 40 states in the resumes or job applications of our consumers ' Digital.. This behavioral question is designed to test your patience and your sanity, American Express but your new team its. Victimized, whether justified or not, may not present in the workplace a compromise or a benefit! Problem and boost productivity by reducing our time hunting for documents support the development... Good interview. keep up with their customers and their latest innovations confident you can accomplish goals even in past! On February 9th, 2022 or past roles 're currently on peopleto do their goals! Letters are Hard to earn the scholarship, and relocating to another country.Everything was lined up when I asked I... Background in customer service means to you and think of qualities that make you an asset, you... And have successfully adjusted to a changing environment or frustrated american express screening interview 's but could come..., may not present in the past 'll want to come across as an and! # x27 ; s worse for the principle of it, shoes, belts american express screening interview 3-1-1 liquids, laptops or! The second of some examples before your interview. our new employee retention by ten... They 're trying to determine if your goals match the company and its core values you also! You time to prepare individuals development that would benefit both them and the business one person who impacted. Stressed, but this is Why they Matter answer with the company 's goals in in... Look for in an answer: do their best when things inevitably get?... Fall on the scale of being adaptive to change versus inflexible, 3-1-1 liquids, laptops, your!