Instead, you can simply apply for SafeLink's services and hope for the best. However, the SafeLink phone number you provide when purchasing a $10 Global Calling Card will be the only number that is permitted to dial internationally. Customers who would like to check if they are eligible or submit an unlocking request can do so online at https://www.tfwunlockpolicy.com/wps/portal/home/ or by calling 1-888-442-5102. If the location at which you primarily use Wi-Fi changes, either temporarily or permanently, you must register the new address online ate911-reg.tracfone.comor by contacting Customer Care at 1-800-378-1684. Then re-submit your enrollment application through Xfinity. Service is subject to transmission limitations caused by certain equipment and compatibility issues, atmospheric, topographical and other conditions. Calling Safelink customer service is the fastest way you can make a change to the address linked to your Safelink account. SafeLink Unlimited Service Plan Cards for Plans Including Data:SafeLink Unlimited Plan Cards are available online at SafeLink.com. SafeLink ILD Service is not intended for intrastate dialing in the US, to place calls to area codes 500, 700, 800, 888, 877, 866, 855, 900, 976, 411 or 555, nor to place certain toll-free, operator-assisted, third-party billed, directory assistance or collect calls. You agree not to use SafeLinks ILD Service for any unlawful, abusive, or fraudulent purpose, including, for example, using the Service in a way that (a) interferes with our ability to provide the ILD Service to you or to other customers; (b) violates applicable law or this Agreement; (c) avoids your obligation to pay for the Service; or (d) is not for consumer use. The National Verifier will first try to confirm your eligibility automatically. There will be no service contracts, term commitments or early termination fees or penalties associated with any SafeLink plan. IF THE LAW ALLOWS FOR AN AWARD OF ATTORNEYS' FEES, AN ARBITRATOR CAN AWARD THEM TOO. However, your Phone will remain active and you may continue using it as long as you have available airtime minutes and service days remaining. After your high speed data threshold is reached, your data speed will be reduced to as low as 64 kbps for the remainder of your 30-day plan cycle. There are no additional charges for roaming. There is no additional charge for nationwide long distance. These additional terms and conditions apply to customers who purchase and/or use a SafeLink $10 Global Calling Card. Customer may also contact his/her states Public Service Commission/Public Utility Commission. Free or Discounted Phone** or SIM Card Unlocking Policy for Deployed Military Personnel. If you visit any third-party website or use any third party app, the website or app may access, collect, use or disclose your personal information or require the network carrier to disclose your information, including location information (when applicable), to the application provider or some other third party. Contact one of our agents at 1-800- SafeLink (723-3546) and make sure the address we have is correct, all packets will be mailed to the address in file. If you fail to complete your annual verification by your service anniversary date, you will be de-enrolled from the SafeLink Program. While you are enrolled in the SafeLink Program, you will receive a free monthly allotment of airtime minutes, as approved in your state. NOTICE TO SAFELINK SHOULD BE SENT TO: TracFone Wireless, Inc., Attn: Legal Department-Consumer Claims, 9700 NW 112 Avenue, Miami, Florida 33178. SafeLink reserves the right to cancel the enrollment of any Customer and/or permanently deactivate any Customers SafeLink Phone for fraud, misrepresentation or other misconduct as determined solely by SafeLink. You can disable Wi-Fi Calling by toggling it off in your device settings menu. To dial 911 using Wi-Fi Calling, you must provide us with an address for your primary use of Wi-Fi ("Primary Address") at the time of activation. Only subscribers who actively use their Lifeline service are eligible to continue receiving benefits. Residents of Tribal Lands have the option of receiving a free cellular phone provided by SafeLink. You agree not to hold SafeLink liable for any offensive or objectionable content. If you are using Wi-Fi, data will not be deducted from your data balance for the download. If a California Lifeline Customer does not receive a voice grade connection, SafeLink will provide service to that Customer using a different technology, if available. No waiver of a breach of any term shall be deemed a waiver of any other or subsequent breach of a term. ), riot, strike, war, terrorism or government orders or acts; (k) unauthorized access or changes to your account or device; or (l) the use of your account or device by others to authenticate, access or make changes to a third-party account, such as a financial or cryptocurrency account, including changing passwords or transferring or withdrawing funds . For more information on this process, visit theEligibility Decision Processpage. There will be no service connection charges, activation fees, or deposit requirements. Notwithstanding this provision, if we make any changes to the dispute resolution provision of this Agreement, such changes will not affect the resolution of any disputes that arose before such change, unless you want them to apply to a pending dispute. Affordable Connectivity Program (ACP). SafeLink Wireless is a Lifeline supported service, a government benefit program. However, during times of congestion, meaning when the network is experiencing high traffic volume, de-prioritization may result in slower data speeds. 6. Unauthorized Use of Service. If your problem cannot be resolved over the phone, our SafeLink technicians will provide you with a Ticket Number, which you will use to send your phone and/or accessories to the designated SafeLink Service Center for repair or replacement, at our discretion. Customer Care & Technical Support Need help with our website or service? To be eligible for a return you must meet the following requirements: The phone that you are returning must have been purchased from SafeLinks official website and the IMEI numbers must be verified. The National Verifier (NV) is Lifelines centralized application system. To process a return, you must follow the return instructions that came with your Phone and pay for the shipping cost to send it back to us. To learn more about the Types of Personal Information we collect, please visit our Privacy Policy at SafeLinkWireless.com/privacypolicy . Reviewed the information contained in their application and it is true and correct to the best of their knowledge and belief, and that they understand that providing false or fraudulent information to obtain Lifeline benefits is punishable by law. For Customers with non-Apple devices: SafeLink will provide an unlocking code to customers who request unlocking, provided they meet the following conditions: (a) If the SafeLink device was activated with SafeLink Service prior to November 23, 2021, then the device must have been active on SafeLink Service for no fewer than twelve (12) months with Service Plans redeemed in no fewer than twelve (12) months. (5) WE MAY, BUT ARE NOT OBLIGATED TO, MAKE A WRITTEN SETTLEMENT OFFER ANYTIME BEFORE THE ARBITRATION HEARING. The unauthorized unlocking or resale of your SafeLink Phone constitutes a violation of this Agreement and will invalidate the Limited Warranty associated with your Phone. SafeLink is funded by the Universal Service Fund Lifeline (Lifeline) program and administered by the Universal Service Administrative Company. You will not be able to transfer your ILD Service to another phone number. As such, always be prepared to report your precise location to emergency responders. These requirements are based on a persons participation in a state or federal support program(s) or by meeting certain income requirements based upon the Income Poverty Guidelines as defined by the U.S. Government. When subsidized by the California Lifeline Program, this plan is free. Unlimited Talk, Text and Data Plans:SafeLink offers two Unlimited Plans which include a fixed amount of high speed data for each 30-day plan cycle at an additional cost to the consumer. Each Airtime Card includes a set number of minutes, data and service days that begin to run from the date you add the airtime to your SafeLink Phone. You expressly agree and acknowledge that use of Data Services is at your sole risk and that you may be exposed to content from various sources that may be harmful or malicious. IF YOU HAVE PROVIDED THIS INFORMATION AND WE ARE UNABLE TO RESOLVE OUR DISPUTE WITHIN 60 DAYS, EITHER PARTY MAY THEN PROCEED TO FILE A CLAIM FOR ARBITRATION. Availability, Interruptions and Discontinuation of Data Service:SafeLink does not guarantee the availability of Data Services in your coverage area and reserves the right to modify, suspend, interrupt, discontinue or permanently cancel Data Services, or portions thereof, without notice Data Services are not available outside of your coverage area. THE AMOUNT OR TERMS OF ANY SETTLEMENT OFFER MAY NOT BE DISCLOSED TO THE ARBITRATOR UNTIL AFTER THE ARBITRATOR ISSUES AN AWARD ON THE CLAIM. Choose your state by clicking on the drop-down icon. To recertify using your Tribal ID number, call (800) 234-9437 and press 1 to talk to a live agent. Our wireless content is not rated and you are solely responsible for the use of such material, which may be offensive or objectionable to you or to others. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. All reported lost and stolen phones will be permanently deactivated. IF THE ARBITRATOR DETERMINES THAT YOUR CLAIM WAS FILED FOR PURPOSES OF HARASSMENT OR IS PATENTLY FRIVOLOUS, THE ARBITRATOR WILL REQUIRE YOU TO REIMBURSE SAFELINK FOR ANY FILING, ADMINISTRATIVE OR ARBITRATOR FEES ASSOCIATED WITH THE ARBITRATION. Provided, however, that providing connectivity to other devices is permitted through mobile hotspot/tethering that is limited to the amount of data allocated with your Plan; (viii) server devices or host computer applications that are broadcast to multiple servers or recipients such that they could enable bots or similar routines (as set forth in more detail in (ix) below) or otherwise degrade network capacity or functionality; (ix) autoresponders, cancelbots, or similar automated or manual routines that generate amounts of net traffic that could disrupt net user groups or email use by others; (x) any activity that adversely affects the ability of other users or systems to use either SafeLinks services or the Internetbased resources of others, including the generation or dissemination of viruses, malware, or denial of service attacks; (xi) accessing, or attempting to access without authority, the information, accounts or devices of others, or to penetrate, or attempt to penetrate, SafeLinks or another entitys network or systems; (xii) running software or other devices that maintain continuous active Internet connections when a computers connection would otherwise be idle, or keep alive functions. Customers will be able to terminate their enrollment in TracFone Lifeline service at any time, either because the consumer is not receiving a voice grade connection at the residence, or for any other reason. Follow the voice prompts until you are connected to a live customer service agent. For any transaction that is not eligible for reimbursement from the Lifeline fund, SafeLink will use its own funds to credit the service connection charge. You may use your monthly allotment of airtime minutes to place or receive calls and to access the Internet (with certain Phone models). Call (855) 359-4299, enter in the application ID number included in your letter, and follow the prompts. These destinations are subject to change at any time, without prior notice. Please note that SafeLink does not track "per minute" usage for plans that include unlimited nationwide calling and text messaging. Consumers may also apply to the Lifeline program on their own through the NV consumer portal, or by mail. Wi-Fi Calling may be available only on phones that are Wi-Fi Calling capable and that have a Wi-Fi Calling enabled SIM card (depending on the Carrier). Whenever you plan a change of residence, you should call Safelink customer service before you move so that by the time you arrive at your . The limited warranty for any applicable Product begins on the date of your purchase and is only applicable for defects in material and workmanship that result in Product failure during normal usage. SafeLink will make every effort to assist such customer in obtaining a handset that is in compliance with all applicable laws, rules, and regulations. 20. No restocking, handling, or shipping fees will be charged to you for this device return. It determines whether consumers are eligible for Lifeline. Calls to customer service made by using the 611 dialing code will not count against any California Lifeline Customers allotted voice minutes or number of calls. You may not notice any reduction in speed if they are de-prioritized. Use of a wireless system typically begins when you press the "send," "call" or other key to initiate or answer a call, and does not end until you press the "end" key or the call is otherwise terminated. YOU MAY CHOOSE TO BE REPRESENTED BY AN ATTORNEY OR OTHER PERSON AS PART OF THIS PROCESS, BUT IF YOU DO YOU MUST SUBMIT A LETTER OR THE FORM AVAILABLE AT: https://www.tracfonewirelessinc.com/attorneyauthorizationform. Smartphones: Smartphones have separate buckets of units for voice calls and data usage. Additionally, Apps such as My Data Manager can help you keep track of your Wi-Fi and cellular data usage. For those Customers enrolling in plans with monthly charges, SafeLink will not impose fees based on Customers payment method (e.g., in person, cash, check or other payment form). If you wish to continue receiving SafeLink service, you may either buy a replacement phone from us, or bring your own unlocked phone, together with purchasing a replacement SIM card. Free or Discounted Phone** or SIM Card For outbound calls, you may be charged airtime for incomplete and/or busy-no answer calls. You may add or refill your ILD Service balance in $10 increments by purchasing a $10 Global Calling Card from SafeLink directly by calling Customer Care or visiting our website. Acceptance of Terms and Conditions. 1. Kentucky Customers: Customers in Kentucky will receive unlimited voice service, through support provided by the state universal service fund. TracFone Lifeline Customers will have access to operator services commensurate with those provided to its retail customers. Using your Wi-Fi Calling feature may provide you with access to an unsecured Wi-Fi network which could impact your data security. Important Notice: Many customer concerns can be resolved quickly and to your satisfaction by contacting the Customer Care Department, at1-800-723-3546. 6. Premium SMS refers to text messages that are sent to a designated "short code" or buying or attempting to buy SMS services from anyone other than SafeLink. Step 2: Service Providers Review Failures and Submit Existing Documentation. 11. The limited warranty does not cover loss of personal information, passwords, contacts, music, ringtones, pictures, videos, applications or other content, memory cards, software, defects in appearance, cosmetic, decorative or structural items, including framing, and any non-operative parts. When your SafeLink Phone is roaming, an indicator light on your Phone may display the word "Roam", or "RM", while the Phone is not in use. In addition, if SafeLink determines, in its sole discretion, that you have violated these prohibitions, SafeLink will permanently de-enroll you from the SafeLink Program, permanently deactivate your Phone, and permanently flag your personal information so that you may not re-enroll in the SafeLink Program in the future. Documents sent to SafeLink will not be returned. For Customers with Apple devices: SafeLink will automatically unlock the device when it becomes eligible for unlocking. Note that certain customers who enrolled prior to December 1, 2019, and received more than 350 minutes per month, may have their additional voice minutes grandfathered in. Do not currently receive Lifeline support for a telephone line serving their household and no other resident in their household participates in the Lifeline program. SafeLink will also conduct recertification drives for each state according to its rules. If you access, use or download third party apps by using Data Services, you agree and authorize SafeLink and the network Carrier to provide information related to such use. We may investigate, and may ask you to provide an explanation, to determine whether such usage violates these Terms and Conditions. You may be required to provide copies of documents proving your eligibility to participate in Lifeline. If you purchase and redeem an Airtime Card on or after the 26th day of any month, your airtime balance will be reset and not be carried over to the next month. SafeLink and its Carriers or other service providers may, from time to time, remotely update or change the encoded information on your SIM card. Any charges or fees for operator services will be disclosed to Lifeline Customers. This section outlines available resources on the NV, including plans, annual reports, and release notes from enhancements. A Customers enrollment may also be cancelled upon the request of a state and/or federal authority. The program will terminate when appropriated funds are depleted. 19. Annual Verification and Non-Usage Deactivation. Any opt out received after the opt out deadline (or, in the case of those mailed, postmarked after the opt-out deadline) will be invalid. SafeLink customers have access to 911. Operator services will be provided through TracFones underlying providers. TracFone will provide free access to the California Relay Service via the 711 abbreviated dialing code to California Lifeline participants. Customers whose SafeLink phones are not data-enabled or that cannot use Mobile Web Access will not receive a discount or refund for the unused data service. What is the FCC National Verifier? AUTHORIZING US TO DISCUSS YOUR ACCOUNT INFORMATION WITH THIS ATTORNEY OR OTHER PERSON. Learn more about upgrades and find your device now. Any text message you send to a "short code" will in all likelihood not go through. Premium SMS campaigns include activities such as casting a vote, expressing your opinion, playing a game, subscribing to a service, or interactive television programs. Your acceptance of the Terms and Conditions in this Agreement occurs when you do the earliest of any of the following actions (i) receive notice or a copy of the SafeLink Terms and Conditions; (ii) give SafeLink a written or electronic signature, or tell SafeLink orally that You accept; (iii) use a SafeLink Product (Product) or SafeLink Service (Service); (iv) enroll in the SafeLink Program (SafeLink Program); (v) activate or continue Service; (vi) register Your Account with SafeLink; (vii) use Your Service after Your Service is activated; (viii) make any addition or change to Your Service; or (ix) pay for Your Service or any Product. These maps are for general informational purposes only. Therefore, there is no need to offer toll blocking service. A customer engaged in any unauthorized use of SafeLink Service may have his/her Service terminated, without prior notice. "Usage" includes any of the following: making a call; answering a call from someone other than SafeLink; sending a text message; using data services; retrieving your pending minutes by pressing 555; completing the annual recertification process; purchasing airtime or data; or otherwise informing SafeLink that you wish to continue participating in the SafeLink Program by contacting our Customer Care Department at 1-800-723-3546. Data Cards can be added to your Phone at any time, as long as the Service is active. SafeLink is not responsible for and will not issue credit for unauthorized use. However, it is impossible to proof all content, titles and news articles for appropriate content. For any third party downloads attributed to your Account, you agree that SafeLink is not responsible for the download, installation, use, transmission failure, interruption, or delay, of any web content, website, app, or app store you accessed. Those plans will include domestic SMS text messaging. IF THE ARBITRATOR AWARDS YOU MORE THAN $5,000, THEN WE WILL PAY YOU ONLY THAT AMOUNT. For Apple devices activated with new SafeLink service on the SafeLink network on or after November 23, 2021, the device will be automatically unlocked sixty (60) days after activation in the absence of an indication of fraud. SafeLink will return ineligible devices to you at the same address shown on the shipping label. Your benefits will be renewed as long as you are eligible for service under the applicable state and federal rules governing Lifeline. SafeLink Service can only be activated where SafeLink Service is offered and supported by SafeLink, and is provided at SafeLinks discretion. You have the right to opt out from receiving marketing communications from SafeLink within fourteen (14) days of acceptance of this Agreement. EXCEPT FOR SMALL CLAIMS COURT CASES OR AS SPECIFICALLY NOTED BELOW, ANY DISPUTE THAT IN ANY WAY RELATES TO OR ARISES OUT OF THIS AGREEMENT, INCLUDING THE VALIDITY, ENFORCEABILITY, OR SCOPE OF ANY PORTION OF THIS AGREEMENT (INCLUDING THE AGREEMENT TO ARBITRATE) EXCEPT AS NOTED BELOW, OR FROM ANY EQUIPMENT, PRODUCTS AND SERVICES YOU RECEIVE FROM US, OR FROM ANY ADVERTISING FOR ANY SUCH PRODUCTS OR SERVICES, OR FROM OUR EFFORTS TO COLLECT AMOUNTS YOU MAY OWE US FOR SUCH PRODUCTS OR SERVICES, INCLUDING ANY DISPUTES YOU HAVE WITH OUR EMPLOYEES OR AGENTS, WILL BE RESOLVED BY ONE OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN ARBITRATION ASSOCIATION ("AAA") AS EXPLAINED BELOW IN PARAGRAPH 2. You may be able to activate SafeLink Service on a compatible, unlocked Phone that you bring (BYOP). Residents of Tribal Lands are eligible for additional Lifeline discounts. SafeLink is not responsible and will not be liable for any modifications, interruptions or discontinuation of the Data Services or for any failure in receipt of the purchased Data Services. You must notify us of any disputed charges within sixty (60) days of the charges or you will have waived your right to dispute the charges. Recertification checks will be conducted every day and 60-day recertification windows will be initiated every business day. To determine if your destination of choice is available, please check our website at safelink.com. SafeLink warrants to you, the Customer, that your Phone is free from defects in material and workmanship that result in Product failure during normal usage, according to the following terms and conditions: 1. All SafeLink plans will comply with the requirements set forth in CPUC D. 14-01-036, Appendix A 2, 4(a)-(j), and will be available to qualified households on a nondiscriminatory basis. The Federal Communications Commission (FCC) is now using a National Lifeline Eligibility Verifier to review an applicant's Lifeline eligibility. Utah Customers: Customers in Utah will receive an additional 400 airtime minutes each month, through support provided by the state universal service program. (7) AN ARBITRATION AWARD AND ANY JUDGMENT CONFIRMING IT APPLY ONLY TO THAT SPECIFIC CASE; IT CAN'T BE USED IN ANY OTHER CASE EXCEPT TO ENFORCE THE AWARD ITSELF. These measures may impact your Data Service, and we reserve the right to deny, modify or terminate your Data Services, with or without notice, if SafeLink believes that you are using their Data Services in a manner that adversely impacts a Carriers network. 23. In addition to Data Usage which counts against your data balance, there will be additional charges each time you purchase content to download online ("Content Charge") unless the content being download is free. You may exercise this right to opt out by writing to us at SafeLink, Legal Department-Consumer Claims, 9700 NW 112 Avenue, Miami, Florida 33178. SafeLink is a member of the Verizon family of companies. IF SUCH A PROCESS IS INITIATED, THE FILING OF A NOTICE OF DISPUTE BY A CUSTOMER IN ACCORDANCE WITH PARAGRAPH 4 OR FILING OF A COMPLAINT IN COURT WILL TOLL ALL APPLICABLE STATUTES OF LIMITATIONS FOR THAT CUSTOMERS DISPUTE UNTIL THE COMPLETION OF THE PROCESS DESCRIBED IN THIS PARAGRAPH. However, the California Lifeline fund will pay for no more than two service connection fees (whether with SafeLink or any other wireless service provider) per household per year. It determines whether consumers are eligible for Lifeline. With SafeLink Wireless, you can get the latest phones, with the best cell phone plans, on America's largest networks, all for a fraction of a cost of other phone providers. Understand they may be required to recertify their continued eligibility at any time, and that failure to recertify will result in the loss of their benefits. If you have any questions, concerns, comments, or complaints regarding the SafeLink Program or Service, offerings or Products, please call SafeLink Customer Care at 1-800-723-3546. As required by Public Utilities Code 2881, TracFone California Lifeline Customers who are deaf or hearing-impaired or who have speech disabilities will have access to California Relay Service. 30-Day Waiting Period for an Enrollment Request for the California Lifeline Discounts for Phone Service: When a consumer submits an enrollment request to receive the California Lifeline discounts for cell phone service the consumer has to wait up to thirty (30) days to submit another enrollment request. c. SafeLink was not advised in writing of the alleged defect or malfunction of the Product within fourteen (14) days after the expiration of the applicable limited warranty period. What is the Affordable Connectivity Program? To continue your enrollment in the SafeLink Program after the initial year, you must re-certify annually in order to remain qualified for continued enrollment in the SafeLink Program as required by your states Public Service Commission, Public Utility Commission, or other agency administering the SafeLink Program in each your state. 10. Click here to complete your eligibility application with the National Verifier. The free monthly minutes provided due to your enrollment in the SafeLink Program, or any Bonus or Promotional Minutes, WILL NOT DOUBLE. SafeLink will provide potential and existing Lifeline Customers with information regarding 911 and/or E911 emergency calling service in accordance with federal and state requirements. USAC implemented the NV in phases. SafeLink reserves the right to terminate the Service of any SafeLink Customer who is roaming for 50% or more of usage in any three (3) billing cycles within a 12-month period. Terms of Limited Warranty. *Service Zip Code. SafeLinks Unlimited Plans may not be combined with any other discount or promotion. For assistance or more information, please contact SafeLink Customer Care at 1-800-SafeLink (1-800-723-3546). You can submit applications and proof documents by mail to the address below. WE'LL ALSO PAY ANY ADMINISTRATIVE AND ARBITRATOR FEES CHARGED BY THE ARBITRATION TRIBUNAL. If you run out of your free monthly allotment of airtime, you may purchase and add additional airtime card (Airtime Card) to your Phone. Your eligibility application with the National Verifier will first try to confirm your eligibility automatically of. Through Support provided by the California Relay service via the 711 abbreviated dialing code California. Can be resolved quickly and to your satisfaction by contacting the customer &. The program will terminate when appropriated funds are depleted operator services will be initiated every business day this or! 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