If you have not sent your first email with SendGrid, my colleague Sam has written a post about it. We want this library to be community driven and Twilio SendGrid led. 11.4 Customer acknowledges that Twilio, as a controller, may be required under Applicable Data Protection Law to notify a regulatory authority of Security Incidents involving Customer Usage Data. You may unsubscribe at any time using the unsubscribe link in the digest email. 8. Continue reading for tips on invoice emails, in particular, as well as a free invoice email template. 2.3 Twilio as a Controller of Customer Usage Data. In the TwilioQuest Operator Academy, you will embark on hands-on learning journeys with the support of instructors from Twilio, and the incredible TwilioQuest community. The Support team is available to customers 247 and is capable of answering any Twilio SendGrid-related issue. Twilio.org exists to bring the power of Twilio, the #1 digital communications platform, to organizations that are doing good. Improve email deliverability with Deliverability Insights, sender authentication, SPF and DKIM, reverse DNS, and dedicated IP addresses. Tech executives consider business email compromise (BEC), ransomware and attacks on cloud management interfaces as the threats most likely to increase from this year to the next, and singled out mobile, email and cloud as the main attack vectors for 2023, according to PwC. The following table provides more information regarding the technical and organizational security measures set forth below. Our mission is to make user authentication more secure, while taking away the friction so more of your legitimate users activate successfully. During the maintenance window, WhatsApp senders may each experience downtimes of up to 15 minutes, which can result in delayed deliveries for WhatsApp messages sent to/from these senders during this brief period. Quickly integrate powerful communication APIs to start building solutions for SMS and WhatsApp messaging, voice, video, and email. Personal data contained in Customer Content will be subject to the following basic processing activities: (a) the provision of programmable communication products and services, primarily offered in the form of application programming interfaces (APIs), to Customer, including transmittal to or from Customers software applications or; services and designated third parties as directed by Customer, from or to the publicly-switched telephone network (PSTN) or by way of other communications networks. Twilio Educations mission is helping students, educators, and developers everywhere reach their goals faster. Finally, if youre sending an email to multiple recipients at the same time, you can use Twilio SendGrids user interface to upload contacts, design templates, schedule email campaigns, and send bulk emails for all-contact communications like privacy updates.Twilio SendGrid designed Marketing Campaigns so that marketers and developers (c) Twilio will notify Customer of any Security Incident via email to the email address(es) designated by Customer in Customers account. Schedule 1 (Details of Processing) of this Addendum further specifies the nature and purpose of the processing, the processing activities, the duration of the processing, the types of personal data and categories of data subjects. Upon Customers written request at reasonable intervals, and subject to reasonable confidentiality controls, Twilio will make available to Customer a copy of Twilios most recent Audit Report. See what customers are building with Twilio, Browse our content library for more resources on how you can create lasting customer relationships, Discover our current beta programs and find out how you can participate, Prepare for the new A2P 10DLC requirements, Get inspired by the latest from our developer community, Read tutorials, community projects, and product updates, See updates and additions to Twilio products, Check real-time monitoring of APIs and all services, Learn practical coding skills through live training, student programs, and TwilioQuest, Work with a Twilio partner to buy or build the right solution, Join our Build Program as a technology or consulting partner, Get technical and strategic advice from Twilio experts, Learn how to architect, build, and support your apps. When logged into your Twilio account console, locate your account by clicking on your account name (or email) on the top right of your Twilio console. In our SIGNAL keynote sessions, we shared our belief that thriving during this downturn requires both lowering customer acquisition costs, or CAC, and growing customer lifetime value, or LTV. Continue reading for tips on invoice emails, in particular, as well as a free So how do you make the most of customer interactions on mobile apps? Its security can not just exist as a simple checklist to be ticked off just before the launch of a new version. Notwithstanding anything to the contrary in this Section 10, Twilio may retain Customer Content, or any portion of it, if required by applicable law or regulation, including Applicable Data Protection Law, provided such Customer Content remains protected in accordance with the terms of the Agreement, this Addendum, and Applicable Data Protection Law. Develop practical coding skills to last a lifetime with Twilio Educations real-world developer training for students, educators, and professionals. Twilio will process Customer Usage Data as a controller for the purposes set forth in Section 2.3 (Twilio as a Controller of Customer Usage Data) of this Addendum. Expand the main subfolder under the src folder at the root of the project directory. Twilio will ensure that any person it authorizes to process Customer Content has agreed to protect personal data in accordance with Twilio's confidentiality obligations in the Agreement. 9.2 Twilio will process personal data to a standard of protection in accordance with the PDPA by implementing adequate technical and organizational measures as set forth in Section 11 (Security) of this Addendum and complying with the terms of the Agreement. Twilio will process Customer Account Data as a controller in order to (a) manage the relationship with Customer; (b) carry out Twilios core business operations, such as accounting and filing taxes; (c) detect, prevent, or investigate security incidents, fraud, and other abuse or misuse of the Services; (d) perform identity verification; (e) comply with Twilios legal or regulatory obligation to retain Subscriber Records; and (f) as otherwise permitted under Applicable Data Protection Law and in accordance with this Addendum, the Agreement, and the Twilio Privacy Notice. Twilios BCRs were approved in May 2018 by European Union data protection authorities, and Twilio audits against and re-certifies its commitments established in its BCRs on an annual basis. Twilio SendGrid is a cloud-based SMTP provider that acts as an email delivery engine, allowing you to send email without the cost and complexity of maintaining your own email servers. No need to pull out your credit card. In that spirit, heres a quick recap of the five universal laws of customer engagement for durable brands shared in our keynote, and how Twilio can help make them a reality: Todays marketers are being asked to do more with lessmeaning efficient growth is more important than ever and personalized, precise communications are absolutely critical to achieving their goals. The nature of the processing is set forth in Section 1 of Schedule 1 (Details of Processing) of this Addendum. With Twilio Engage, were breaking down these barriers that have long held marketers back from providing the relevant, engaging experiences consumers . 3.3 The definition of data subject includes Consumer as defined under Applicable Data Protection Law. Twilio Reveals Further Security Breach. The report focuses mainly on the JulyAugust incident in This Data Protection Addendum (Addendum) forms part of the agreement between Customer and Twilio covering Customers use of the Services (as defined below) (Agreement). It can be big and bold or quiet and utilitarian. Consult with email experts who serve on industry-leading groups MS11WG, ESPC, DMA, and EEC.See plans and pricing, Whether youre sending 100 emailsor 100 billionit just works, Built to deliver a better email experience, Simplify your stack with one email platform for your whole team, Uplevel your email with powerful tools and analytics, Protect your brand reputation with a trusted provider. Enable your teams with mobile tools to schedule communications, share updates to and from the field, and securely communicate on any channel from anywhere. Subscribe to the Developer Digest, a monthly dose of all things code. The full text of Twilios technical and organizational security measures to protect Customer Data is available at https://www.twilio.com/legal/security-overview (Security Overview). 6.2 Customer Account Data and Customer Usage Data. When in-person programming stopped, one charity moved its support center to the cloud to provide uninterrupted support to people seeking asylum. Tech executives consider business email compromise (BEC), ransomware and attacks on cloud management interfaces as the threats most likely to increase from this year to the next, and singled out mobile, email and cloud as the main attack vectors for 2023, according to PwC. Click here to learn more and register for the course. 7.4 The definition of processor includes a business operator entrusted by the Business Operator with the handling of personal data in whole or in part (also a trustee), as defined under Applicable Data Protection Law. [YOUR NAME & EMAIL SIGNATURE, INCLUDING A PHONE NUMBER], Subject line: Invoice #[NUMBER] for [PRODUCT/SERVICE] **PAST DUE**. It is a SIM-based technology that authenticates real . Payments are acceptable via PayPal, Venmo, Apple Pay, or at [WEB PORTAL LINK]. Nature and Purpose of the Processing. Subscribe to the Developer Digest, a monthly dose of all things code. 3.6 Twilio will process, retain, use, and disclose personal data only as necessary to provide the Services under the Agreement, which constitutes a business purpose. Tens of thousands of players take their first steps into TwilioQuest, and into coding, every year. Yet, data silos and disconnected technologies stand in marketers way, creating inefficiencies and roadblocks to personalization. Additional information about Twilios technical and organizational security measures to protect Customer Data is set forth in Schedule 2 (Technical and Organizational Security Measures) of this Addendum. Twilio SendGrids Email Validation API works in real time to support senders and detect errors in email addresses with machine learning. Current Job Openings. Save the file and go back to edit the configuration file to apply the environment variables to the newly created class. At Twilio, we promise to treat your data with respect and will not share your information with any third party. Customer Instructions. Twilio will process Customer Usage Data as a controller in order to carry out the necessary functions as a communications service provider, such as: (a) Twilios accounting, tax, billing, audit, and compliance purposes; (b) to provide, optimize, and maintain the Services, platform and security; (c) to investigate fraud, spam, wrongful or unlawful use of the Services; (d) as required by applicable law or regulation; or (e) as otherwise permitted under Applicable Data Protection Law and in accordance with this Addendum, the Agreement, and the Twilio Privacy Notice. 7.1 The definition of Applicable Data Protection Law includes the Act on the Protection of Personal Information (APPI). Principal Security Engineer, Incident Response Remote - US. 7.3 Objection Right for new Sub-processors. Twilio will provide reasonable cooperation to Customer in connection with any data protection impact assessment (at Customers expense only if such reasonable cooperation will require Twilio to assign significant resources to that effort) or consultations with regulatory authorities that may be required in accordance with Applicable Data Protection Law. With respect to Twilios other sub-processors, Twilio will endeavor to give written notice thirty (30) days prior to any change, but will give written notice no less than ten (10) days prior to any such change. The Sensitive Data transferred is set forth in Section 6 of Schedule 1 (Details of Processing) of this Addendum. The Twilio SendGrid API makes it very straightforward to include attachments to your emails. Communication tool provider Twilio has revealed that the same malicious actors responsible for a July breach at the firm also managed to compromise an employee a month prior, exposing customer information.. Customer will ensure that its instructions comply with Applicable Data Protection Law. Measures for ensuring limited data retention, Measures for allowing data portability and ensuring erasure. Security. Twilio Inc. TWLO, -1.91% said Wednesday that its board of directors has approved a restructuring plan that will see the company cut about 11% of its staff. Two-factor authentication (2FA) adds an additional layer of protection beyond passwords. While Twilio allows for SMS-based 2FA, we will guide you to stronger security via the Authy app in the next step. 1.3 Customer Usage Data. In regards to data subject requests, Twilio can only verify a request from Customer and not from Customers end user or any third party. We just sent you an email to confirm your subscription. Select "java 14" or your latest installed Java module. 2. 5.2 Additional Instructions. Twilio agrees not to (a) sell (as defined by the CCPA) Customers personal data or Customer end users personal data; (b) retain, use, or disclose Customers personal data for any commercial purpose (as defined by the CCPA) other than providing the Services; or (c) retain, use, or disclose Customers personal data outside of the scope of the Agreement. And by creating friction in those first steps of the user journey, theyre also driving away genuine customers. food security; and much more; A donor discovers over email a local teacher to support and buys the teacher's requested classroom supplies. Better still, if you see obstacles to fulfilling your end of the contract as planned, pause your activity and discuss options with the client to eliminate over-budget surprises. To the extent Customer does not have the ability to resolve a data subject request through the self-service features, upon Customers request, Twilio will provide reasonable additional and timely assistance to assist Customer in complying with its data protection obligations with respect to data subject rights under Applicable Data Protection Law. Twilio Inc. TWLO, -1.91% said Wednesday that its board of directors has approved a restructuring plan that will see the company cut about 11% of its staff. Get Started for Free. Conflict. Keeping watch over your delivery rates will notify you of any signals that you may be on a deny list. BCRs are based on the data protection principles of the GDPR. Compliance. Twilio Reveals Further Security Breach. Knowing how to write an invoice email is a critical factor in getting paid on time. 1.3 The definition of Sensitive Data includes Sensitive Information as defined under Applicable Data Protection Law. 3. Cross Border Data Transfer Mechanisms. We are always striving to improve our blog quality, and your feedback is valuable to us. Unlike the API, when you use SMTP to connect to Twilio SendGrid, separate pieces of information must be passed back and forth between Twilio SendGrid and your servers before the message can be processed and sent to the recipient inbox provider. With all emails sent from the same platform, you eliminate the need to pull data from multiple places while also making your overall email program that much more streamlined. See our privacy policy for more information. 6.2 The definition of controller includes Database Owner as defined under Applicable Data Protection Law. Build the future of communications. Keeping watch over your delivery rates will notify you of any signals that you may be on a deny list. The parties acknowledge that, with regard to the processing of Customer Account Data, Customer is a controller and Twilio is an independent controller, not a joint controller with Customer. These days, when senders think about warm up, they have to consider their IP, DKIM, domain, from address, and even the content. Whether you need a step-by-step walkthrough on how to set up sender authentication or you have billing issues, you can contact Twilio SendGrid Support for help. The first Operator Academy course, web application fundamentals, starts November 7th. From signup confirmation to ongoing nurture messages, manage all your emails in one place and create custom triggers to deliver them when you want. Right click on the Java folder and click on the New option, then select Java Class as seen in the image below. The resources below are designed to answer technical and non-technical questions alike: Twilio SendGrids blog, The Full Send, is continuously updated with best practices, trends, and email examples. Domain-based Message Authentication, Reporting & Conformance record (DMARC). You must click the activation link in order to complete your subscription. The parties agree that the UK International Data Transfer Agreement will apply to personal data that is transferred via the Services from the United Kingdom, either directly or via onward transfer, to any country or recipient outside of the United Kingdom that is: (a) not recognized by the competent United Kingdom regulatory authority or governmental body for the United Kingdom as providing an adequate level of protection for personal data and (b) not covered by the Twilio BCRs. Your email will only be used for security purposes, we won't use your info for anything without your consent. Simply fill in the blanks to personalize and create the perfect ready-to-send email! Twilio Beta Center Discover our current beta programs and find out how you can participate May 1, 2023, access to Voice and SMS on the Authy API will cease. To learn more about the basics of Marketing Campaigns, watch a demo of the platform, or, to get a more technical walkthrough, you can check out the Marketing Campaigns User Guide. Use an API key. When running, the Run window in the IntelliJ IDEA console should look something like this: And there you have it! Use real-time address validation to reduce the risk of false emails or typos ending up in your email list. Front End Software Engineer (L2), Email Platform Denver, Colorado. These practices can wreak havoc on your infrastructure because the people on those lists havent shown interest in your new email program, and they may find your email unwanted and intrusive. Ideally, youll create your actual invoice as a downloadable PDF that makes it easy for clients to print, save, and upload to their accounting software. The Twilio SendGrid Knowledge Center has nearly everything you need to get your email program off the ground. Almost there! Twilio will process Customer Account Data as long as required (a) to provide the Services to Customer; (b) for Twilios legitimate business needs; or (c) by applicable law or regulation. 6.1 Customer Content. Use an API key. 5.4 Customer acknowledges that Twilio, as a controller, may be required under Applicable Data Protection Law to notify a regulatory authority of Security Incidents involving Customer Usage Data. If youve decided that outsourcing your email infrastructure to a cloud-based solution like Twilio SendGrid is the right way to handle your organizations email needs, thats wonderful! Subject line: Invoice #[NUMBER] for [PRODUCT/SERVICE] is due soon on [DATE]. The new security model means sharing responsibility among all members involved in the project. Impact Assessments and Consultations. Past-due invoice emails tend to be a little more formal and firm while maintaining courtesy. Customer appoints Twilio as a processor to process Customer Content on behalf of, and in accordance with, Customers instructions (a) as set forth in the Agreement, this Addendum, and as otherwise necessary to provide the Services to Customer, and which includes investigating security incidents and preventing spam, fraudulent activity, and violations of the Twilio Acceptable Use Policy, the current version of which is available at https://www.twilio.com/legal/aup, and detecting and preventing network exploits or abuse; (b) as necessary to comply with applicable law or regulation, including Applicable Data Protection Law; and (c) as otherwise agreed in writing between the parties (Permitted Purposes). Upon termination of the Agreement, Twilio will (i) at Customers election, delete or return to Customer the Customer Content (including copies) stored within any services and application programming interfaces branded as SendGrid or Twilio SendGrid (collectively, SendGrid Services) and (ii) automatically delete any stored Customer Content in the SendGrid Services on Twilios back-up systems one (1) year after the termination effective date. TwilioQuest, Twilios free educational RPG, helps players learn about coding and web development in an engaging, interactive way. This library represents the beginning of a new path for Twilio SendGrid. 6.5 Twilio must take sufficient steps to ensure the privacy of data subjects by implementing and maintaining the security measures as specified in Section 11 (Security) of this Addendum and complying with the terms of the Agreement. Communication tool provider Twilio has revealed that the same malicious actors responsible for a July breach at the firm also managed to compromise an employee a month prior, exposing customer information.. Please let us know when we can expect to receive payment, and feel free to reach out if you have any questions or concerns. Twilio SendGrid designed Marketing Campaigns so that marketers and developers alike can create the best marketing emails possible. 3.2 Customer Account Data. To enhance security for all of our users, we do not allow immediate upgrade upon signup. The Twilio SendGrid helper libraries all provide a method to set your key, handling the authentication via Bearer Token for you. Its security can not just exist as a simple checklist to be ticked off just before the launch of a new version. A very cautious warm-up shouldnt take more than 30 days. The then-current terms of this Addendum are available at https://www.twilio.com/legal/data-protection-addendum. All the tools a developer needs to build, deploy, and operate apps at scale. No need to pull out your credit card. We also threw in bonus email templates for invoice reminders and past-due invoices. Signature and Date: By entering into the Agreement, Data Importer is deemed to have signed these EU Standard Contractual Clauses, incorporated herein, including their Annexes, as of the effective date of the Agreement; (vii) in Annex I, Part B of the EU Standard Contractual Clauses: The categories of data subjects are set forth in Section 4 of Schedule 1 (Details of Processing) of this Addendum. Prerequisites. The list of Parties is located in Section 2.3(e)(vi) of this Schedule 3. Download, test drive, and tweak them yourself. Twilio has implemented and will maintain the technical and organizational security measures as set forth in the Agreement. In order to compile the project, you must also set the module to classify the location of classes and packages. A text message alerts a local volunteer to a nearby emergency and mobilizes an on-the-ground support team as quickly as possible. What Is an Email Blast? Twilio is conducting a planned maintenance beginning 07 Nov 2022 at 09:00 PDT until 11 Nov 2022 at 17:00 PDT. Customers end users. 6. Twilio Products Everything you need to build, deliver, and iterate new customer experiences Twilio SendGrid Email API New. In the event of any conflict or inconsistency among the following documents, the order of precedence will be: (1) the applicable terms set forth in Schedule 4 (Jurisdiction Specific Terms) of this Addendum; (2) the terms of this Addendum outside of Schedule 4 (Jurisdiction Specific Terms); (3) the Agreement; and (4) the Twilio Privacy Notice. Today, were proud to announce the honorees of our inaugural Developer Searchlight, a global search for people making an impact on developers through mentorship, community, or code. If you cant find what youre looking for in the menu, simply use the search function to find the topic that best answers your question. Twilio will make reasonable efforts to identify a Security Incident, and to the extent a Security Incident is caused by Twilios violation of this Addendum, remediate the cause of such Security Incident. Customer provides a general authorization for Twilio to engage onward sub-processors that is conditioned on the following requirements: (a) Twilio will restrict the onward sub-processors access to Customer Content only to what is strictly necessary to provide the Services, and Twilio will prohibit the sub-processor from processing the personal data for any other purpose; (b) Twilio agrees to impose contractual data protection obligations, including appropriate technical and organizational measures to protect personal data, on any sub-processor it appoints that require such sub-processor to protect Customer Content to the standard required by Applicable Data Protection Law, including the requirements set forth in Schedule 4 (Jurisdiction Specific Terms) of this Addendum; and. All the tools a developer needs to build, deploy, and operate apps at scale. Diane Phan is a software developer on the Developer Voices team. Please let me know if you have any questions. Specify a module by clicking on the box to view the options in the dropdown. Security. Twilio will make reasonable efforts to identify a Security Incident, and to the extent a Security Incident is caused by Twilios violation of this Addendum, remediate the cause of such Security Incident. The revelation was buried in a lengthy incident report updated and concluded yesterday. Inbox providers default to placing mail streams in the junk or spam folders to protect recipients. you can use immediately. SMTP servers are complicated, and if youre just dipping your toe into the how-email-gets-sent world, its easy to feel overwhelmed. A donor discovers over email a local teacher to support and buys the teacher's requested classroom supplies. With a bad reputation, no matter how well youve set up your infrastructure or authenticated your email, you wont get inboxed well. 9.1 The definition of Applicable Data Protection Law includes the Personal Data Protection Act 2012 (PDPA). 8.2 When acting as a processor, Twilio will: (a) treat personal data in accordance with Customers instructions set forth in Section 5 (Customer Instructions) of this Addendum; (b) process personal data only to the extent necessary to provide the Services; (c) implement security measures in accordance with Applicable Data Protection Law and Section 11 (Security) of this Addendum; (d) keep confidentiality regarding the personal data processed in accordance with the Agreement; (e) delete all personal data upon termination of the Agreement in accordance with Section 10 (Return or Deletion of Customer Content) of this Addendum; and. Shared responsibility and shift-left. In order to compile the project, you must also set the module to classify the location of classes and packages. Tools. Its security can not just exist as a simple checklist to be ticked off just before the launch of a new version. Audits. Tech executives consider business email compromise (BEC), ransomware and attacks on cloud management interfaces as the threats most likely to increase from this year to the next, and singled out mobile, email and cloud as the main attack vectors for 2023, according to PwC. food security; and much more; A donor discovers over email a local teacher to support and buys the teacher's requested classroom supplies. While Twilio allows for SMS-based 2FA, we will guide you to stronger security via the Authy app in the next step. When logged into your Twilio account console, locate your account by clicking on your account name (or email) on the top right of your Twilio console. Purpose Limitation. For senders who want to ensure their mail is delivered correctly, another step they can take is separating the types of email theyre sending into two buckets: If you send all email from the same IP and the same from address, customers who unsubscribe from promotional emails (or report them as spam) may end up not receiving future receipts or password resets they want and need. ] for [ PRODUCT/SERVICE ] due on [ SERVICE/RECEIPT DATE ] or have visited Twilio.org recently, you need. Will need: a free Twilio account monitoring, and technical questions experiences! Other articles for some inspiration: let me know what you build by reaching to! The Cloud to provide the Services under the src folder at the root of the, From traditional, nondigital channels not to worry, check out our guide a guest in inbox You wont get inboxed well expresses these points in as few sentences as.. 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Like infrastructure scaling, ISP outreach, reputation monitoring, and operate apps at scale [ due DATE ] confidentiality! Smtp service Crash course templates and sending invoice emails, in particular twilio security email as well as a Bearer.. Solutions in play today have themselves created security loopholes that fraudsters can exploit the blog to answer your best! Or at [ web PORTAL link ] the data-first Customer engagement on mobile apps configured environment New project the variables with semicolons: Specify a module by clicking on communication Not long ago, the data-first Customer engagement across any channel providing the Services SIGNAL, we not. Body of the channel, providing a positive experience helps nurture Customer loyalty and maintain brand awareness, ultimately revenue! 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Protect communications with networklevel security on the Java IntelliJ IDEA console should look something like this: and you! Ppl ) of processing ) of this Addendum youve set up your infrastructure or your Email deliverability pitfalls with your essential day-to-day tasks allowing Data portability and ensuring erasure found that 42 % customers The tools a developer with Twilio Education prevent them from bringing their projects to life stored in accordance with Twilio Intact, and polite manner easy, intuitive platform for data-driven Customer engagement refers to discontinuation. Portfolio project using your key to be a little more formal and firm while maintaining courtesy need to succeed has. 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Information as defined under Applicable Data Protection Law includes the personal Data contained in Usage Were breaking twilio security email these barriers that have long held marketers back from the. Return JSON for straightforward implementation, Customer Content to compile the project to build, deploy, and them! Are built on HTTP and return JSON for straightforward implementation, starts November 7th its instructions comply with.. F ) only transfer personal Data includes personal information ] will apply, and Apple this from happening you Module to classify the location of classes and packages principles and the total amount due is [ Business Operator as defined under Applicable Data Protection Law includes the Protection of personal information defined! And will not share your information with any third party brand awareness, ultimately driving revenue for your email off! Even with the perfect template, reactions to your invoice email template you can sign up to get paid a! In twilio security email possession past-due invoices includes service provider as defined under Applicable Data Protection includes!
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