You may be disembarked and refused onward carriage at any point and may be prosecuted for offences committed on board the aircraft. Except where other specific provision is made in these Terms & Conditions, we shall be liable to you only for recoverable compensatory damages for proven losses and costs in accordance with applicable law. "Infant" means a Passenger below the age of 24 months at the date of commencement of travel. 11.6 Right to Refuse Refund: Notwithstanding the previous provisions of this Article 11, we may refuse to grant a refund for Ticket in the event that: In case of a request for a refund based on Article 11.3 or Article 11.4, such request is filed more than thirty (30) days after the departure date indicated or recorded on the Ticket. Note that durian, jackfruit and any other pungent-smelling fruits are not allowed; Self-heating meals and beverages with flameless ration heaters; Fresh or frozen seafood or other meats provided that such items may be carried on board as hand luggage only if we are satisfied that they have been properly packed. Our carriage of pregnant Passengers are subject to the following conditions: 8.5 Paraplegic and Quadriplegic Passengers. You may be required to dispose of liquids, which do not meet the above requirements. The validity of the credit account commences upon the date of the credit being credited to an account held or to be held by you with us. Refund: refund the value of the Booking to the original mode of payment. . You can use the baggage measurement gauges at the airport to determine if your cabin baggage fits our Airasia cabin baggage policy. All AirAsia passengers (except infants) are allowed to carry on board 2 pieces of cabin baggage comprising of either: Baggage Allowance. 8.5.6 Travel with a companion: We may require a Passenger with reduced mobility/medical condition to travel with a companion if: 8.5.7 Seating: We will make reasonable seating accommodations for Passengers with specific requirements in accordance with applicable laws. All other passengers must check-in contactless via the airasia Superapp. it is essential for safety under applicable laws; the Passenger is unable to assist in his/her own evacuation from the aircraft due to a mobility restriction; or. Such government taxes, fees and surcharges may change from time to time and can be imposed even after the date that your Booking has been confirmed. The applicable tariff for Visa on Arrival is Rp500.000,-. "Baggage Check" means a document issued to a Passenger by us as a receipt for Checked Baggage and which relates to the carriage of Checked Baggage and includes the Baggage Identification Tag. A family friendly airline review by nappy-nomad.com A full-time travel baby and her parents. However, these guests cannot accompany a child under 12 years old. 9.6.1 Convertible Inflight Beds for Children: Travel gadgets that convert into inflight beds for children may be used on board as long as the following conditions are met: 9.6.2 Liquid, Aerosol and Gel: Subject to the prevalent applicable local laws and regulations Passengers may take liquids on board in their hand luggage provided they meet the following restrictions: The plastic bag should be presented separately at security. As the travel requirements worldwide continue to change from time to time, there are times when the information stated below might not be up-to-date and may be obsolete at the time you are . Kindly refer to the respective Airline for important flight information on the Airlines official website including but not limited to: possibility of booking an infant/child tickets online. 8.5.8 Service animals: Service animals will not be accepted on all our flights except when traveling on a domestic flight on AirAsia India. We will, however, make reasonable efforts to honour paid seat assignments. Short-haul Economy Class . "Domestic Carriage" means travel in which the place of departure and the place of destination are both situated in the same country and there is no stopping place outside that country. The facilities are subject to specific requirements and restrictions to changes after check-in which are available on our Website and on our airasia Superapp. 8.5.3 Medication: Passengers with medical conditions /illnesses including those that may require administering or carrying medication/ syringes on board are requested to contact us at least 48 hours prior to the scheduled time of departure to make arrangements for the type of special assistance required. If the Passenger does not board the flight for which the Passenger made a reservation without prior notice to us, Article 11.5 shall apply; With regard to a Passengers Ticket presented to us or to government officials of a country as evidence of such Passengers intention to depart therefrom, such Passenger fails to show sufficient evidence that he/she has permission to remain in the country or that he/she will depart therefrom by other carrier or other transportation service; or. 15.1None of our agents, employees nor representatives has authority to alter, modify or waive any provisions of these Terms & Conditions. This is only refundable if requested in writing within 6 months of the travel date and the refund is subject to a refund processing fee, where applicable. As an AirAsia India guest flying domestic, you are entitled to one piece of free checked-in baggage up to 15 kg per person. One (1) Laptop bag or one (1) handbag or one (1) small bag: The total weight of both pieces must not exceed 7kg. Passengers traveling on Premium Flatbed cabin on AirAsiaX will be given a complimentary checked baggage of 40kg. 5.5 Name Change: Once a Booking Number has been issued, Passengers are not allowed to substitute the Passenger or Passengers named in the confirmed Booking with another passenger or passengers name. If we are required to make a refund in accordance with these Terms and Conditions or as per applicable law then this Article shall apply. We reserve the right, without prior notice, to substitute any component of your pre-booked meals with an item of similar value subject to availability and/or aircraft suitability. In addition, infant seats are not allowed in the row directly in front of or directly behind an exit. Please refer to our Fee and Charges for details on all rates. 3.2 Validity and Non-Transferable: Flight itinerary is only valid for the Passenger or Passengers named and for the flight specified therein. 7.1.2.2 Check-In on the airasia Superapp: Check-in via the airasia Superapp is available fourteen (14) days prior to the date of departure. For the safety of other passengers we reserve the right to deny boarding Passengers suffering from infectious, contagious or chronic diseases at our sole discretion. 9.5 Checked Baggage: A baggage fee is charged for the carriage of Checked Baggage, which will be charged at a discounted rate if purchased at time of booking or up to 4 hours prior to the scheduled time of departure at the higher rate, or at a full rate at the Airport Check-in counters. "Fares", Fees and Charges mean our fares, fees and charges published electronically and/or on paper. Every such notification must be in writing and posted or delivered to us within the above periods. Checked Baggage will be carried on the same aircraft as you unless we decide for safety, security or operational reasons to carry it on an alternative flight. Are pregnant or travelling with an infant 8 days old or below. If a Passenger refuses to comply with such security inspections, we will refuse Carriage of the Passenger and Baggage without refund of Fare and without any other liability to the Passenger, unless otherwise provided by applicable laws or these Terms and Conditions of Carriage. The terms and conditions contained herein shall prevail over any inconsistent terms, conditions, provisions or representations contained in any advertising materials for the Platform. For Baggage Policy enquiry, please contact Thai Airasia Call Center directly at +66 2 515 9999 (8:00 am - 9:00 . We shall in no way be responsible for any issues, including but not limited to your inability to travel, as a result of your failure to fulfill such visa requirements and shall also not be liable to refund for your inability to travel due to any associated reasons thereto. Select your favourite standard seat from any of our premium upholstered leather seats, free of cost, or pick a hot seat at 50% off. "We", "our", "ourselves", "us" and "Carrier" means whose Airline Designator Code appears on your ticket or boarding pass. Saved for the foregoing, you agree, accept and acknowledge that we will not be liable for any further damages, claims or compensation in the event of flight cancellation or flight change by the Airline or by you. 4.5 Currency: Fares and charges are payable in the currency prescribed with our published fares unless otherwise specifically stated by us. Choose Your Favourite Seat. There, you will see an icon for 'Manage Booking' - click on that and go to 'Guest and Contact details' and 'Add Infant' 3. The Platform does not constitute and should not be regarded as a recommendation or endorsement by us of any Airline listed, offered or sold through the Platform or the quality, service level or rating thereof. Adding or removing characters may be permitted subject to paying a Name Correction Fee. 5.2 Group Bookings: These are governed by specific terms that vary from time to time. 11.7 Mode of Refund: In the event that we make a refund, it shall be made in the same mode of payment as was originally made by the Passenger or the person who paid for the booking. Infants below the age of 2 years are not allocated any cabin baggage allowance. (b). Answer (1 of 2): Infants below the age of 2 years can't pre-book any checked baggage allowance. If you do not see it, infant amenities are not offered on that aircraft. Notwithstanding of the above, you agree and accept that should you cancel any of the flight booking at your own volition, a cancellation fee of EUR10 shall be applicable. Infants at/ or below the age of eight (8) days: We reserve the right not to carry Infants who are at/ or below the age of eight (8) days. "Electronic Ticket" means the Itinerary issued by us or on our behalf, the Electronic Coupon and if applicable, a boarding document. The list of travel requirements info stated here are a compilation of summarised regulations in the countries/destinations where our flights are operating. Passengers who purchase last minute tickets beyond the check-in cutoff time; Passengers affected by system outage of the airasia Superapp, website or kiosk; Passengers who were not assigned a seat during self-check-in; Passengers required by the Carrier to verify travel documents at the counter; and. Baby buggies, manual wheelchairs, mobility devices and walking frames are carried free of charge. "FLY-THRU" means a subsequent flight providing onward travel on the same Itinerary or on a single PNR which meets our connecting time. Book online with AirAsia to enjoy flights at the lowest fares to 150+ destinations, and choice of 500k+ hotels and 10k+ activities to perfect your trips! Guests are allowed to carry the below items free of cost: Two (02) units of cabin baggage with a maximum collective weight of seven (07) kg (which would include Laptop and Personal items) Passengers traveling with an infant shall have an additional seven (07) kg of free cabin baggage allowance. However, if the flight change is made by AirAsia, your current policy will automatically be carried forward to your new itinerary. : Unless required by applicable laws, etc., we shall make a refund on government taxes or charges imposed on air travel by the government, relevant authority or the airport operator as set forth in Article 4.2 only for reasons not specified in Article 11.3 or Article 11.4. Also, a Passenger shall submit to any health checks that may be conducted by government and/or airport officials. that the Passenger or the checked/unchecked Baggage may pose a hazard or risk to the Passenger, other persons or to any property; the Passenger committed misconduct on a previous flight and there is a reasonable likelihood that such conduct may be repeated; the Passenger has not observed, or is likely to fail to observe, our instructions; the Passenger refused to submit to a security check; the applicable fare or any charges or taxes payable have not been paid; the payment of the fare by the Passenger is fraudulent; the Passenger does not have the proper documents for travel (travel documents that are damaged will not be accepted as proper documents); the booking of a Seat has been done fraudulently or unlawfully or has been purchased from a person not authorized by us; the credit card used has been reported lost or stolen; the Itinerary or booking or Electronic Ticket is counterfeit or fraudulently obtained; the Itinerary of the Passenger has been altered by anyone other than us or our authorized agent, or has been mutilated (in which case we reserve the right to retain such documentation); and/or. A maximum of 1 infant is allowed per adult. AirAsia India, basis the Passenger's conduct inflight or at the airport, reserves the right to prohibit a Passenger from flying, until such time it may deem fit. 7.6 Refusal of Entry: A Passenger shall pay the applicable fare and/or penalties or fines whenever we, on order of any Government or immigration authority, are required to return such Passenger to the point of origin or elsewhere, owing to that Passengers inadmissibility into a country, whether of transit or destination. This policy is reinstated effective from 7 July 2020. (Note: Priority boarding is currently put on hold due to our staggered boarding policy to minimise contact during the pandemic) Standard Seats . Only one (1) infant is allowed for one (1) adult. The two pieces of unchecked baggage must not weigh more than 7kg in total. Go to Manage My Booking and click on 'Manage' for the particular booking you want to add an infant to 2. 8.6 Passenger Safety and Face Masks: The Carrier strives to have the safest travel policies ensuring both a healthy and safe environment for both our passengers and its employees at all times. In the event that a search or scan causes injury to you or damage to your Baggage, we shall not be liable for such injury or damage unless the same is due to our fault or negligence. 4.1 General: Fares apply only to carriage from the airport at the point of origin to the airport at the point of destination. Failure to notify us may result in refusal of the carriage of the mobility device/devices. For bookings before 30th Sep 2020, 01 piece of a checked baggage allowance of upto 20kg is included. 22 in x 16 in x 8 in/55 . Refer to Fee Schedule for the infant fee. We deem an infant to be under the age of two (2) years or 24 months old, on the date of travel for the first outbound flight. We shall not be held liable for any claim, damages, personal injury or death, which the passenger may incur or suffer during their flight journey. A parent/ guardian with valid photo ID must accompany you. "Website" means the internet site www.airasia.com provided by us or our affiliate for the purpose of Passengers making online bookings and also to access information about us. flight overbooking. We reserve the right, without prior notice, to amend/change the prices for pre-booked meals, substitute any component of the pre-booked meal with an item of similar value subject to availability and/or aircraft suitability. Further, you acknowledge and accept that you will be subjected to the Terms of Carriage of the Airline and any fare rules as well as conditions applicable to the Flight purchased by you. "Airline Designator Code" means two-characters or three letters, which identify particular air carriers. Before your next Thai AirAsia flight, be sure to visit our guide on tailored infant accommodations. We reserve the absolute right to vary, delete, update or add to any of these terms and conditions (wholly or in part) from time to time without any prior notice. An infant may travel provided he or she sits on an adult's lap. To the extent any translated version of this Terms and Conditions conflicts with the English version, the English version shall prevail and be given full effect. 9.8 Collection and Delivery of Baggage: You shall collect your Baggage as soon as it is available for collection at places of destination. Checked baggage fees are lowest during initial flight booking. No perambulators are allowed on board the aircraft. Anyone not complying with this requirement will be denied entry to the boarding area and/or removed from their flight and will no longer be permitted to travel with the Carrier for a period of no less than twelve (12)months from the date of such event. 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